Hedy Chen, D.O.M., L. Ac.

Wellness.com Featured Provider
Hedy Chen, D.O.M., L. Ac.
Chinese Acupuncture Clinic Office

(512) 864-1441

Fax (800) 479-8616 3613 Williams Dr. Ste 303 Georgetown, TX 78628
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Consumer Feedback

(45 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
I wish I would have found Hedy Chen and Chinese acupuncture years ago. Hedy is an amazing doctor and has helped me with numerous problems. Acupuncture along with herbs has made a great difference in my life. She has been helping me with anxiety, stress, irritable bowel and heart palpitations. As for the heart palpitations, I took 2 doses of herbs over one day and by the next day all palpitations were gone! I have PTSD from breast cancer almost 30 years ago. She has been instrumental in reducing that with acupuncture and herbs. She is awesome, and I thank God every day that I found her. She was referred to me by my massage therapist, who is also awesome, but that's for another review!!
Did this provider listen to your input and concerns?
Absolutely
Were handicap accommodations well done?
Yes
Was this provider's staff friendly?
Yes
Do you think this provider would be willing to pursue advice from other professionals if they run into a snag in your treatment?
Definitely
Does this acupuncturist welcome questions?
Absolutely! They were happy to answer all of my questions
Does this acupuncturist promptly return your phone calls?
Definitely; they always call me back very quickly!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider listen to your input and concerns?
Absolutely
Was the music playing while you waited or during your visit pleasant to you?
Very
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived
I have been working with Dr. Chen for over a year now and have had a great experience using Chinese herbs for various acute and chronic illnesses. I was skeptical at first about whether or not herbs would work as well as the prescription medications my western doctor usually prescribes. Surprisingly, the herbs are extremely effective and have none of the negative side effects. For example, I recently had an upper respiratory infection that likely would have developed into a case of pneumonia--I did not want to take the antibiotics my western doctor recommended, so I asked Dr. Chen if there were Chinese herbs designed to combat infection. She said yes and custom made the herbs for me that day. Within 48 hours of taking the herbs my symptoms were almost gone and 72 hours later I was back at work and the infection was cleared. I've been very impressed. I've had a great experience at this clinic and appreciate the high level of service. Dr. Chen is totally upfront about the costs. I know what to expect and when so I can plan for it. So helpful!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did you leave the office feeling satisfied with your visit?
Yes
Does this acupuncturist give unbiased advice?
Yes
Does this provider offer any coupons, discounts or promotions?
Yes
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. I'm always amazed at how considerate and concerned they are for my well-being. The advice is always unbiased. The staff is the most friendly, welcoming staff I've ever dealt with. The whole experience that much better than anticipated. I didn't experience any unnecessary pain during my visit and felt much better when I left the office. I will absolutely return. I had an EXCELLENT experience. I have recommended Hedy Chen to my husband and 2 daughters--all of whom also have had terrific results.
Was this acupuncturist's office clean?
It was immaculate
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this acupuncturist prominently display their license?
Definitely! I saw it as soon as I walked in!
Does this acupuncturist remember you by name?
Every single time, even if it's been months since my last appointment!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider prominently display their diplomas or business license?
Yes
Did this acupuncturist answer all of your questions?
Yes
Is this acupuncture clinic handicap-accessible?
Yes, it was handicap-accessible
I injured my back in 1980 while serving in the military, and have had back problems ever since. My back has gotten worse, and I do not want surgery on it. I do not like to take muscle relaxers or pain meds because of the side effects. In 2011 my back went out, after that episode I decided to use acupuncture. The results have been very good with no side effects. I had talked to Hedy Chen at a fair in Georgetown, Texas, and after my last flare up I called her. She has worked on my back about once a month for maintenance or when I do something to aggravate it. I would recommend her to anyone.
Did you experience any negative side effects after your acupuncture treatment?
No, I felt fine after my treatment
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Was the acupuncturist sympathetic to your fear of needles?
Yes, they were sympathetic
Did this acupuncturist prominently display their license?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
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Primary Specialty

Acupuncturist

Practice Chinese Acupuncture Clinic
Gender Female
Payment Options Accepts Insurance

Preferred In-Network Provider of:

Blue Cross and Blue Shield
United Health Care
PHCS
MultiPlan
Coventry

Also Accepts:

Cigna
Aetna
Humana