Kelly Arnold, DMD

Kelly Arnold, DMD
Arnold Family Dentistry 2393 Alumni Drive 102 Lexington, KY 40517
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Consumer Feedback

(13 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
She is wonderful. I had a broken tooth next to another one that was decaying and needed to be pulled. She was send me to a surgeon and I could get in for six months. She prefers not to pull but pulled my teeth due to me being in pain. she was kind and gentle even through the one of the teeth was a booger to get out. She is very professional and very pleasant. Office staff is wonderful
Was the Dentist able to take and develop x-rays in their office?
Yes
Did the Dentist's staff seem friendly and welcoming to you?
Yes
Would you recommend this provider to others?
Yes
Does this Dentist have a good reminder system about cleaning, check-ups or follow-up appointments?
Great
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
Did you leave the office feeling satisfied with your visit?
Completely!
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Was this dentist friendly?
Extremely Friendly
Do you feel confident that this provider will work with you until a solution is reached?
Definitely
I switched out of this practice after several troubling and very negative experiences with their staff. The receptionist I understand has since been replaced, but she was the start of the problem, rude, curt and reported incorrect insurance coverage estimates so that my bill was much higher and I agreed to a procedure I would not have had they provided me with the correct coverage information. Dr. Arnold was consistently late for meeting with me, even after i waited in the waiting room and was delayed there they would show me to a seat in the area they do cleanings and I would wait again, often for 30 minutes before being seen by a hygenist. One of the parts of the procedure Dr. Arnold performed involved a temporary crown - which came out three times before they got me scheduled to finish the procedure and didn't cancel. The staff with one exception is less than professional, often complaining about personal problems while the customer is ignored and worked on.
Were you able to watch TV during your dental procedure?
Yes! I was able to choose between watching TV or reading a magazine
Would you recommend this dentist to others?
I Already Have
Are you going to visit this provider again?
Without a doubt!
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Were you able to relax during your appointment?
Yes, I was completely at ease
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider have reasonable prices?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was this provider's office too loud?
No, it wasn't too loud
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Fairly Easy
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was this provider's office too cold?
No, it was fine
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
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