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Frederico Tepedino, DMD

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Frederico Tepedino, DMD
Dental Arts Of Florida
(39 Reviews)
> Get Phone Number & Directions
7645 Gate Parkway 103 Jacksonville, FL 32256
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Consumer Feedback

(39 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
I would have to give 0 stars for the billing department of this dental office. It has been 2 months since they overcharged me on my co-pay and have still not received my refund. Latest status is it will be an additional 3-4 weeks for me to receive my money even though they have been paid by the insurance carrier for a month
The dental services themselves were excellent just not the billing department or office staff
by Fed up with dentists xxx.xxx.15.8
May 27, 2015
Its obvious when a member of the staff has written a favorable review about the practice to ease the blow of a negative one. If I were a person nervous about seeing a Dentist, I would walk out the minute I meet the people working at the front desk. On the day of my visit there were two ladies at the desk, and another one sitting in the corner with her back turned to all of the action. I proceeded to the desk, signed in, and waited for the usual greeting that most customers would expect when they enter a business that offers a service for a fee. There wasn't a "Good Morning" or any other type of greeting. As a matter of fact, my presence wasn't even acknowledged! Nobody even looked up at me! I was simply asked what the name on my account was, and was told that someone would be with me momentarily. However, once I made it to the back my experience was a lot better. My advice to the owner / Doctor would be to get some people in the front who look and act like they enjoy their jobs, and know how to welcome your patients. They are the first impression of your business to anyone walking through the door. I would also hire an office manager if you do not already have one. I'm guessing that you don't, because any office manager worth his or her salt would ensure that issues such as greeting patients would never arise. In fact, in most dental offices that I've visited, the office manager actually greets you and ensures you that a member of the staff will take care of you. No such luck on my visit! I've also noticed that there seems to be a high turnover when it comes to employees there. There are always new faces when I walk through the door. This doesn't look good to patients! High turnover rates often lead patients to assume that the office isn't a good place to work, or there is something wrong with the hiring process. Both of which are management issues! It doesn't matter what spin you put on it when I ask where someone is....patients aren't dumb! The professionals in the back are awesome, but your front desk may be depriving potential customers from ever meeting them or ever coming back by not extending the most simple courtesy there is.
by Carl B. xxx.xxx.241.196
January 02, 2014
I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. It is obvious that their office is cleaned regularly. It was fantastic.
by jaxville xxx.xxx.33.12
December 05, 2013
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Did this dentist thoroughly examine your teeth?
Definitely! They spent extra time to make sure they didn't miss anything
Was the toothpaste used during your cleaning enjoyable?
Yes
by Anonymous xxx.xxx.173.247
October 05, 2013
Was this dentist's staff friendly?
Not Really
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did this dentist offer you anesthetic when appropriate?
No, I was in pain, but they said I didn't need it
Did this dentist pressure you to get any unnessary dental procedures?
Somewhat, it was kind of uncomfortable
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
by Anonymous xxx.xxx.30.85
October 01, 2013
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Does this provider offer flexible appointment times?
Yes
by Anonymous xxx.xxx.34.40
July 09, 2013
I didn't experience any pain during my teeth cleaning. They are always very careful and gentle. My teeth cleaning didn't feel rushed at all. They always take the time to make sure they are thorough. There's been quite a few times where I've been on my way to my appointment, and they've called me to postpone it. It's not all the time, but it's still annoying. There was only a couple of times where the staff was actually able to answer my questions. Most of the time, they'd refer me to their boss or another staff member. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. I am amazed at the number of times I called them to get answers . I changed my dentist because of the doctor but I have never seen Dr. Tepedino after my husbands first visit.
by Anonymous xxx.xxx.156.159
July 03, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous xxx.xxx.202.58
June 19, 2013
Did this provider prominently display their diplomas or business license?
Yes
Was this provider's office too cold?
Not at all, it was the perfect temperature
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
Does this provider promptly return your phone calls?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.50.173
March 27, 2013
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did you experience any unnecessary pain while your teeth were cleaned?
No
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Was this dentist's staff friendly?
Yes
by Jane xxx.xxx.202.87
March 16, 2013
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Map and Directions
7645 Gate Parkway 103, Jacksonville, FL 32256