The fact that I ignored several red flags that popped up within my first five minutes there should have been enough to make me walk out the door, but I didn't. Guaranteed I'll never be walking IN that door again!!
First of all, the ladies behind the front desk, although very nice, were dressed ENTIRELY inappropriately for a family doctor's office. Leave your skin-tight, sleeveless club dress and push-up bras at home. Really, I was shocked this passed as okay, as it's nowhere near professional. The rest of the time, skin-tight, lowcut shirts and skin-tight jeans and inches of makeup were the norm. Every single time, everyone looked like they were planning on going out clubbing the second work was done for the day.
Secondly, there are no doctors, just nurse practitioners. My nurse, Patti, before even discussing my history, tried to sell me hair growth treatments that one of her friends assumedly runs - "Tell them I sent you and you'll get a good price". HIGHLY UNPROFESSIONAL!!! If your doctor tries to sell you an expensive cosmetic procedure, when you have a newborn baby in your arms, I think you can probably gather they're not going to care about your problems. Also, she only works two days a week, and you're not allowed to see any of the other doctors that work there, so if you have a very tight schedule (which I DO), then you're just SOL.
I have a rare and extremely painful genetic condition, which has been verified by two separate doctors, one of which works at the University of Colorado genetics department, so it's probably safe to say he knows what's going on. After hearing this, and telling me that she was familiar with it from working with children in the past, she proceeded to basically tell me that since blood tests didn't confirm what SHE thought it was, I was lying. She was not interested in helping me with my pain via referral (since they do not handle pain there, which is OK with me, all I wanted was a referral) and even though I made it perfectly clear that I'm in the ER at least once a month, sometimes more, she refused to do anything.
The irony of this all is that moments before making it clear that she believed I was lying about what multiple other doctors have seen and treated me for, she told me that a lot of her patients stop seeing her because they don't feel like she cares. Now I know why. She *doesn't* care.
Avoid this place at all costs. I only came here because they took Medicaid, but I'd do literally just as well to sit at home and tell myself that the pain that makes me unable to stand from my chair or buckle my own seatbelt is just in my head and save the state a few bucks. The fact that this horrible "healthcare provider" is getting any money for the "care" I received is ridiculous.
So in summary, here's the pros: They take medicaid They have a very useful online portal They get you in and out quick
Here's the cons: Unprofessional staff Completely inflexible scheduling Staff that thinks they know more than people who specialize in your problems Ridiculous amount of appts necessary before a referral is given No willingness to make a plan to fit your needs
If I could give negative stars to Patti and the rest of the staff, I would.
They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time.
This place reminds me of a scam hidden behind the facade of professionalism. Went in for some straight-forward health issues and they proceeded to run a gauntlet of tests I didn't want or need...not a biggie since my insurance should have covered it....but.....
They didn't submit to my current insurance provider. Even though I brought in my Blue Cross card and handed it over to them, they for whatever reason decided to bill to my old provider, which was out-of-network. When I caught their error, I quickly let them know, but they refused to fix it......and fast forward a year, they still refuse to fix it. It's a quarter-grand error....and now I'm getting collection letters.
When I called them to try and work it out, I nearly had an anxiety attack. The woman on the other end got belligerent with me, telling me to shut up and be quiet. When I told her she was belittling me, she admitted she was, but that I deserved it. Even when I asked if we could split the error....I pay 50%, they pay 50%, she literally laughed and said 'that's not going to happen'. HORRIBLE place.....one reason why he doesn't have good ratings on most healthcare sites. Should have done my research first.
It is obvious that their office is cleaned regularly. It was fantastic. The restrooms at this office were spotless. It smelled amazing in there and looked immaculate. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. Anna Mayer, the NP is awesome and attended to my needs with care.
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published