Don Varden, CEO

Don Varden, CEO
Seasons in Malibu 32223 Pacific Coast Highway Malibu, CA 90265
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Consumer Feedback

(36 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
2.5 star average for Value
Season's Recovery Center in Malibu is absolutely wonderful. They literally saved my life. The treatment team is amazing. I was here for 90 days and really can not even put into words the extent of care they provide. From site managers to client advocates to doctors, admissions, and any other staff member, the care you will receive can not be matched. I have been to one other rehab. in Malibu and they just did not compare to the expert therapy and support you will experience at Seasons. The therapist are brilliant, kind and you will KNOW that they honestly do care about you and the success of your recovery. You are not just a client here, but you are part of a family and your well being is what comes FIRST always.
Let me start by saying I know finding the right place is crucial and also very stressful. We were online for weeks trying to find the best place to send him to with the top doctors in the country. We wanted our son back, and although "the best care" means more money sometimes, our son is and will always be the best investment we could make. After comparing the top places, we found Seasons to be incredibly reasonable for all we were getting.
Our son "Robert" was seeking comfort from post traumatic stress and used alcohol and drugs to cope. He terrified us with illegal decisions that we feared would one day put him in jail or kill him. He also had what we were told was bipolar so he was considered a dual diagnosis coming in.
We liked that they challenged this diagnosis and were concerned about being medicated unnecessarily. Robert was put in THE BEST hands!
I called Seasons and was immediately comfortable and at ease. Bruce, the Director, spent HOURS on the phone reassuring me, teaching me, guiding me and taking me step by step through what this experience would be like. He went above and beyond. Even weeks into my sons care, Bruce spent hours again with me just letting me know how to transition with our son, he educated me on enabling, setting boundaries and doing things differently so that we could benefit our son. We always thought we were helping by keeping him at home where we knew he was safe, which now we know, was like giving him a green light to stay on this path of destruction. We made the life of drugs too easy for him even though it was a constant battle/nightmare in our home.

Our only regret was not sending him here sooner. We would have saved ourselves months of worry, stress, yelling, disfunction, pain, crying and the list goes on.
Our son was in trouble with the law, he used on a daily basis and its a gateway to the drugs we feared, he was disrespectful, he was vacant, he was angry and worse, he was addicted. None of this was minimal. Our sons problems were only a matter of time before it would be life or death.
Bruce educated me on all of this. He invested so many hours after he was even off work to help me. He cared for my son and it showed. John also spent a ton of time helping us get there, feel comfortable and answered weekly questions. He never made us feel our call was unwelcome. It was nice to know our son was surrounded by caring professionals. Dr. Noori is one of our sons favorites, she has really helped him so much with making sound decisions, thinking about consequence and seeing his potential. She has been instrumental is his self esteem. Ed, Dr. Mark, so many of them just meant so much to him. Each week I heard new names of people who really helped him.

The facility was AMAZING! We were was blown away! Its got the top Doctors in the COUNTRY, welcoming people, only 10 patients at a time for incredible one on one care, gorgeous views, a clean swimming pool &hot tub, tennis, a homey but state of the art kitchen with gourmet meals, hiking, kayaking, paddle boarding, field trips, comfy beds, beautiful relaxing areas, massages etc etc etc. We literally felt like we left our child in paradise. Im a very big worrier and thought his first week would be awful for me and for him and it was the opposite. My first call I braced myself, but he said he never wanted to leave, he loved it and the staff quickly became like family for him. This got me through the months of having him not around. I knew he was getting the help he needed, he was so happy, he was excited about his recovery, he was self reflective & he was very educated in recovery and what it really means, and it showed in our talks. Best of al,l he was finally ready, wanting and working on a new beginning for himself, a new life of healthy living.

There wasn't one person I had contact with that was anything short of impressive. They really hired thoughtfully and found the best. From John who answered my calls (the Admissions coordinator) and helped us so much, to Bruce, the Director of admissions (as mentioned above), to his counselor Dr. Noori, his psychiatrist Dr. Benjamin, his case manager Ed, his Doctor and Clinical Director Dr. Mark, the massage therapist Hortensia, his acupuncturist Rachel, his yoga and cranial therapist Lisa, his nurse Josh, the art therapist, the client advocates, the chefs Goran and Dennis, the hypnotherapist, the psychologist, the detox specialist Dr. Raskin, his spiritual therapist Audrey, Patrick the Director of Client services, etc too many to name them all, but we are grateful to each and every one of you that work at Seasons! :)
The list of doctors and services my son had was such an extensive, impressive list. He was never alone and there was always someone there if he was in need of anything.

We are not a wealthy family and this money did not come by us easy to send him here, but there is no price tag on our son. Its an investment that you cannot lose.
My brother is a Doctor, and he as well, did extensive research on what was the best facility in the country was and found that this place just stood out in so many ways, mainly its incredibly qualified staff of specialists that if you read some of the experience its qute impressive. Its clearly the best facility to draw in the best Doctors in the world and after seeing the high level of intense and genuine care our son received, we know he sent him to the best.
We cannot thank you enough Seasons! You gave us our peace of mind back, you gave him his future back and most of all you gave us our son back
I understand why they are rated one of the top rehabs in the world. After years of drug use and after 3 other rehab experiences, the compassionate care and intense one-on-one therapy did it for me. I'm sober two years today!

They never left me for an extended period of time and I never felt ignored. When I arrived for my sessions my therapists were always ready for me. My primary therapist was Dr. Mark, who is a true professional. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I love how attentive they are here. Their full attention is always on me and it makes me feel special. They have really great customer service here. They always put their clients first, regardless of the situation.

You can't do better if you can afford it. It's also beautiful and has great gourmet food!
I had very very deep addiction issues as well as emotional pain. Without seasons I am not sure if I would be alive today. They helped me more then I could have imagined and I gained so much from there I could go on and on. The staff was amazing and I continue to keep in touch with most of them to this day. I have my life back and above all I have the peace and serenity that I have been searching for most of my life. I will remain forever grateful to the treatment team at seasons as well as everyone who is involved. Going there was the best decision I have ever made
I was struggling with an addiction and things got really bad. I was stealing stuff from my family and loved ones. When I first came to seasons I thought it was a waste of time but it ended up being a life saver and I am forever thankful for my sobriety.

I was very satisfied with my visit. They were helpful and I left feeling encouraged. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation.
Drug and alcohol addiction has been a very serious issue that runs in my family. I thought that I had self control and my life was on the up and up as my business was prospering. Unfortunately as the story unfolds and you are used to hearing it all fell apart and it became a giant mess. I struggled in and out of rehabs for years. Finally I ponied up the money I had left to take on a serious treatment center and to my surprise it actually worked. Now 575 days clean and realizing that it was inside me to make me better and the advice and hospitality I got has helped my life rebound.
Maybe it's just me but when I was filling out the review survey questions it seems as if this website tries to emphasize all negative questions and trick you into answering them that way? I was very happy with Seasons and the amenities offered for my rehabilitation. Also saw some wall street journal ranking that mentioned them near or at the top so I guess I made the right decision.
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Are you going to visit this provider again?
Not if my life depended on it
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Does this provider have helpful information available online?
Yes, but very little
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Did this provider answer all of your questions?
Yes
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