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FHN Family Counseling Center

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FHN Family Counseling Center
FHN Family Counseling Center
(2 Reviews)
> Get Phone Number & Directions
300 Summit Street Galena, IL 61036
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Consumer Feedback

(2 Reviews)
Environment
4 star average for Environment
Expertise
2 star average for Expertise
Staff
3 star average for Staff
Recommended
1 star average for Recommended
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Fairly Easy
by BLZ xxx.xxx.32.244
July 19, 2012
I was shocked when they dismissed my billing concerns as as a mere "oversight". They admitted in writing their failure to explain their billing procedures clearly and billed me $1400 for 2 weeks worth of services I was told on 2 separate occasions by 2 separate employees were NOT being billed to my insurance. When I disputed it, they used a bunch of accounting smoke and mirrors to try to convince me they had "refunded" me for services billed as a result of their mistake but really all they did was allocate charges originally billed for later visits to earlier visits that had already been billed and paid. Worst of all, this was for a child who wasn't even in our custody at the time due to a runaway situation and they allowed a 14-year-old to "consent" to billing my insurance regardless of the fact that they were not one of my insurance company's preferred providers under an obscure IL law that allows children to claim sexual abuse and consent to their own treatment. This was accepted by them despite the fact that no allegations were ever made against anyone in our home and the allegations were later recanted by the minor. The mother even admitted to us later that the FHN counselor just "put that on paper" so she could treat the child without obtaining our consent. BEWARE OF THIS PROVIDER!!!!
by Anonymous
October 13, 2011
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Map and Directions
300 Summit Street, Galena, IL 61036