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Bluebonnet Trails Community Mhmr Center - Williamson County Adult Mental Health Services

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Round Rock, TX

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Bluebonnet Trails Community Mhmr Center - Williamson County Adult Mental Health Services
Bluebonnet Trails Community Mhmr Center - Williamson County Adult Mental Health Services
(10 Reviews)
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1009 North Georgetown Street Round Rock, TX 78664
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Consumer Feedback

(10 Reviews)
Service
2.5 star average for Service
Environment
3 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
this facility does not even deserve one star, they do an intake process, have you come back a month later to see a case worker and two months later to see an actual doctor, if they don't cancel your appointment without you even knowing it has been changed. ( still haven't seen the a doctor here) i took my family member who suffers from schizophrenia and was completely delusional to one of the blue bonnet crisis centers and they sent us away and said there was no one to see him today and gave him appointment to come back in a month. at what point does Bluebonnet Trails start providing help for someone in a crisis, or any help at all. the worst mental health care i have ever seen!!!!
by breaks my heart xxx.xxx.100.178
February 06, 2016
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Did this provider answer all of your questions?
Some were answered
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous xxx.xxx.151.116
August 12, 2013
Did this psychologist have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Would you refer this psychologist to a family or friend?
Maybe, I'm not sure if I loved them that much.
Does this provider give unbiased advice?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this psychologist rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.52.63
May 03, 2013
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Did this provider prominently display their diplomas or business license?
Absolutely not! I don't think they have one!
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous xxx.xxx.90.32
April 02, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.4.24
September 19, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.75.154
August 14, 2012
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
December 30, 2011
They obviously don't make much of an effort to get to know their clients. They still can't even remember my name. I did not feel safe with them at all. I was scared that something was going to go wrong. I had to wait a while after I arrived for my appointment. The staff didn't even keep me updated about how much longer it would be. and goody do gooders like nancy johnson,, got information wrong and called sherriff and i lost my case worker gabriella delgado,,, as was orignally claimed as stalking and c.t at georgetown,,, i had left papers timed at 3.55 pm with note by receptionist request and at 4.08 was putting some cream on hands and i made a phone .....call on a public street. carter street.......and infomation im no good at ,,,, was not conveyed about why and what to to twc,,,, so theres repayment,,,,, and i still have other questions,,,,??? retirement ,and ........ but mrs. johnson saw fit to state she needed to fix me jan 28,,, about memory ,,,,,, and a note was issued that day no more zannax to everyone,,,,,,,,,more stuff ,,,, john denied conversation ,,,,,,,,,, beth doesnt talk as before, mrs. groshky also jan 28, (3 TIMES) AND JULY 14, AND IN BETWEEN LIKE MARCH ,,,,,,WHAT TO DO WITH A REACTION ,,,,,,,,GO SOMEONE ELSE,,,,,,, CLAUDIA RETURNED CALL FOR JOHN THE NURSE.,,,,,,, 15 YEARS,,,,,,,,,,,,,,,,,, I WAS SCARED,,,,,
by Anonymous
July 20, 2011
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Is this psychologist easy to reach in an emergency?
Yes, they answered my call right away
by Anonymous
May 03, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
Yes, I was pressured
Was it easy to make an appointment with this psychologist?
I waited longer than I wanted to, but it wasn't terrible
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
by Anonymous
April 19, 2011
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Map and Directions
1009 North Georgetown Street, Round Rock, TX 78664