Advanced Therapeutic Concepts

Advanced Therapeutic Concepts
Advanced Therapeutic Concepts 2992 Main Street West Snellville, GA 30078
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Consumer Feedback

(10 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
STAY AWAY!!! Poor CUSTOMER SERVICE AND COMMITTMENT TO THE MENTAL HEALTH POPULATION. The services provided by this clinic has always been "adequate". However, my son and I went in for his monthly scheduled appointment and learned that he had been discharged. We were never notified prior to his "SCHEDULED" appointment that he was being discharged. I've made several attempts to speak with the clinical director to resolve the issue and as of now NO one has returned my call. This is very unethical and poor services providing that mental health treatment should be provided on a continuum and proper discharge is warranted.
by Parent xxx.xxx.7.134
March 24, 2015
Great organization!!
by Charles xxx.xxx.68.18
October 08, 2014
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Kathy Williams xxx.xxx.253.66
August 26, 2013
Did this counselor answer all of your questions?
Every question I had was answered thoroughly
Does this provider have helpful information available online?
Yes
Did they follow up with you after your appointment?
Yes.
Did this provider use excessive foul language?
No
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous xxx.xxx.187.209
January 24, 2013
Was this provider late to your appointments?
No, they were on time
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider listen to your input and concerns?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by CHH xxx.xxx.179.81
December 12, 2012
Very disappointed with lack of professionalism and basic caring for a child's welfare. My young child went to Advanced Therapeutic Concepts and her counselor just stopped seeing her without any advanced notice and abruptly stopped services with a young child. Therapist we worked with did not have knowledge of mental health needs for my child and her company was not able to help her with this. Dramaticaly impacted my child and her trust in "professionals" - DON'T SEND ANYONE YOU LOVE HERE!
by CLR xxx.xxx.147.12
November 14, 2012
I read the other reviews and did my research and found out they have a new owner. I gave this a try for my daughter and they took a little bit to get everything together but I appreciate their time to my personal case. I can count on them and the counselors have helped my family tremendously.

Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen.
by Daisy xxx.xxx.212.44
June 28, 2012
Was there annoying music playing while you waited or during your visit?
Yes, but it didn't bother me much
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
by Anonymous
April 05, 2011
STAY AWAY! Unfortunately for the counselors there I urge everyone to stay away. The counselors we worked with were great but after 12 months, we still had not accomplished out goals. Here's the real kicker, Carey Savage is CRAZY. He discontinued my daughter's service because I called him out on his pompous attitude. Now we are in the process of obtaining additional help elsewhere and we need her medical records from ATC. They are refusing to release her records to me and "Mr." Savage told me I would need to have a lawyer contact them to get this. This is totally shady. They discharged her from services unethically and now are trying to cover their tracks. RUN, RUN, RUN!!!!!
by Abigail Krieger
March 17, 2011
I can't stress enough how they over react to situations and don't get enough information before contacting DFAS. So be VERY,VERY,VERY CAUTIOUS!
by sweetp9035
November 19, 2010
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