They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. I will without a doubt recommend this physical therapist to everyone I know. They were great! They always take the time to listen to me. I know they really care about me and what I have to say.