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Burrell Behavioral Health - Transitions

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Burrell Behavioral Health - Transitions
Burrell Behavioral Health - Transitions
(11 Reviews)
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323 East Grand Street Springfield, MO 65807
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
5 star average for Expertise
Recommended
3 star average for Recommended
Value
4.5 star average for Value
Staff
3.5 star average for Staff
I was not treated with respect when I wanted information about the therapist so I could decide for myself who I would want, I was expected to use whoever they recommend
by Denise Mitchell xxx.xxx.127.76
February 26, 2019
They're horrible!!!!!!!!!!!! At Transitions they insisted I come in in the morning even after I'd explained that time wasn't good for me. I was told the admission process was so long I'd need to start in the morning. I later found out that wasn't true at all. I don't know whether the receptionist who told me that did it for spite because she could, or what, but what else are customers supposed to think? I have made four attempts to get established with a caseworker. The first one did nothing. She told me she'd submitted an application to Springfield Housing Authority on my behalf. I found out two months later that she'd lied and hadn't submitted a thing. After a few weeks she was a no call no show three times. The second one resigned two weeks after I'd been assigned to her. With the third one I just got told to come by and wait and she'd work me in. (Everyone knows disabled people couldn't possibly have anything else important to do that day.) I went in at 9:00 a.m. twice because that was the time I'd been told to show up and get in line. Both times case manager #3 wasn't even there.
by kcredpixy xxx.xxx.124.32
September 25, 2014
Was this provider helpful about using your insurance coverage?
Absolutely yes
Do you feel confident that this provider will work with you until a solution is reached?
Definitely
Was the wait time for your appointment reasonable once you got to the office?
Absolutely
Does the provider's staff try to accomodate your schedule when booking appointments
Yes
Were the waiting room chairs comfortable at this provider's office?
Extremely comfortable; I could have fallen asleep
by Anonymous xxx.xxx.163.121
September 25, 2014
I appreciated that I saw this provider treat their staff with respect. It was obvious that they had a good relationship with their staff members. I felt very safe in their care. I definitely trust them. They answer the phone right away and I don't think I have ever been put on hold here for a long time. I am so impressed with how quickly all of my questions are answered. They made the extra effort to make sure every question and concern I had was addressed. They sure didn't make me feel rushed. They always make sure to return my phone call as soon as possible. They've never left me waiting more than half a day.

However, certain staff members treated a family member very rudely because they did not have the proper paperwork according to their records and interrupted my visit with my doctor to make me sign a form. I don't feel my visit was very productive after that knock on the door and them barging into my session. It caused us all to loose our train of thought. Staff needs to be better trained in protocol, perhaps have the form signed before or after the visit, not during a session.
by Anonymous xxx.xxx.0.1
March 31, 2014
Were you glad that you had the appointment with your provider?
Mostly
by Anonymous xxx.xxx.255.162
March 13, 2014
Was the waiting area spacious?
Yes
Did this provider have reasonable prices?
Yes
Was this provider's staff friendly?
No, they were rude
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
by Anonymous xxx.xxx.59.70
February 10, 2014
Were the waiting room chairs comfortable at this provider's office?
They were average
by Anonymous xxx.xxx.215.243
July 29, 2013
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.47.141
December 27, 2012
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Were the waiting room chairs comfortable at this provider's office?
They were average
by Annie xxx.xxx.213.165
November 01, 2012
I am very grateful for all the help I get from my case worker at Burrell, I do not know what i would have done without her help. While I have had appointments cancelled this is extremely rare and they are always reschedules for the earliest possible date. I feel that my case worker is very caring and is a true professional.
by Anonymous
May 16, 2011
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Map and Directions
323 East Grand Street, Springfield, MO 65807