Animal General of Cranberry Township

Animal General of Cranberry Township
Animal General of Cranberry Township (724) 856-0949 20411 Route 19 Cranberry Township, PA 16066
Add a Review

Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
3 star average for Environment
Expertise
4 star average for Expertise
Value
3 star average for Value
Recommended
4.5 star average for Recommended
Staff
5 star average for Staff
I've been there three times. The first visit was with Dr.Marc and I really liked him a lot he had a great bedside manner with our sick dog. The next two times I went I saw Dr.Justin and I must say both times I left VERY irritated he was rude and made some remarks that annoyed me. This will be the last time I go there. Not sure why this guy still works there. If you go ask for Dr. Marc he's much more friendly.
Was this veterinarian compassionate when your pet was sick?
They were incredible. They consoled me and even gave me a hug.
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
Was there a designated area for your dog to go to the bathroom?
No, but there was a little grass outside the office so it was fine
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Does this provider have helpful information available online?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this veterinarian answer all of your questions?
Some were answered
Did this veterinarian fully explain your pet's condition?
Yes, I had a clear understanding of my pet's condition
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Very very rude front desk. I have had several bad experiences over the last 3 years. Based on the comments from the person who answered the phone, I am not the only one experiencing these problems. I pulled my cats from their practice last year because of the poor service. The bird, unfortunately, still needs to go to this practice.
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Yes, they called right on time
Was this veterinarian able to perform all basic as well as complicated procedures?
Absolutely! They handle everything from annual shots to complicated illnesses, with competence and loving care
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Absolutely, they usually call more times than they say they promised. I was fully informed the whole time.
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Was this veterinarian able to perform all basic as well as complicated procedures?
Absolutely! They handle everything from annual shots to complicated illnesses, with competence and loving care
It seemed like they were trying to rush my appointment and were annoyed to be helping me. It was obvious that they wanted to be somewhere else. I had assumed that the establishment would be a good one as it is advertised on a PROMINENT LOCAL RADIO STATION.. Whenever I've visited their office, it's always smelled really bad. They really need to clean or sterilize the office more. There was a FILM on the table where my pet was being examined. I gave my dog a bath IMMEDIATELY after leaving the establishment. Front window was throughly dirty. I suddnely felt as though I should not sit on ANY seat anywhere in the business. The concern in this case was PROMOTION of services, COMPLETELY IGNORING the symptoms being explained to them. After repeating them several times, I gave up. The odor of the cologne they wore was absolutely terrible and almost unbearable. It made me ill at one point. They should have considered their clients before putting it on. They didn't tell me anything about my treatment options. I left feeling disgested, frustrated and angry. They provided sublte pressure me to buy products stating that it would help the pet. I felt like they were just trying to make money off me. I have never been to a clinic or Veterinarian's office where there was LITTLE or NO concern for the pet as this one.
Did this veterinarian fully explain your pet's condition?
Yes, I had a clear understanding of my pet's condition
Was it easy to make an appointment with this provider?
Yes
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was this veterinarian able to perform all basic as well as complicated procedures?
Absolutely! They handle everything from annual shots to complicated illnesses, with competence and loving care
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Beware!!!! Nice, kind people that empty your checkbook. Took my little puppy to be neutered and it was over $350.00. Do your research and find other facilities that do not add services that are not necessay. We pick up our animals fecal and throw it away for nothing.. Expect to pay over $4 for "medical waste". If you must go here, ask questions. Why are you doing this proceedure, how much is this going to cost, how necessay is this proceedure? They exploited my moms love for her dog and charged $1100 to have him neutered. Don't let them talk down to you and say you have to do this. When they tell you that, get your pet and get out of there.
Add a Review