It was obvious that they didn't take any pride in their office's appearance. I don't think that place has ever been cleaned. They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me. They either didn't read my information or didn't pay any attention to it. Even though they had my information right in front of them, I kept having to explain it to them and remind them why I was there. If you value your pets life, run far away from this place.