Directory > Providers > Pet Services > Animal Hospital > IL > Rockford > Auburn Animal Clinic Inc > Reviews

Auburn Animal Clinic Inc

Nearby

Animal Hospitals

Blackhawk Veterinary Clinic Of New Milford

Rockford, IL

Hillcrest Animal Hospital

Rockford, IL

Stephenson Veterinary Hospital

Rockford, IL

Alpine Veterinary Hospital

Rockford, IL
Get Featured on Wellness.com > Learn More
Auburn Animal Clinic Inc
Auburn Animal Clinic Inc
(14 Reviews)
> Get Phone Number & Directions
2515 Auburn Street Rockford, IL 61101
Add a Review

Consumer Feedback

(14 Reviews)
Service
3.5 star average for Service
Environment
3 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
Value
3 star average for Value
We took a sick leopard gecko to this clinic as it was highly recommended for exotic pets. I don't think their staff is professional. While sitting in the waiting area, the receptionist snapped at these people and told them they were choking their dog(on leash). When in reality the dog was very excited and nervous as any pet that goes to the vet gets. The tech we had seemed very unsure of herself and I don't think she really knew what she was doing. She doubted the weight and told us the doctor could check for a parasite with special glasses which never happened because the doctor said he was too skinny. Also, we were not informed of the cost of treatment until after which cost over $100 including the visit. When we left the clinic and headed home, the gecko quit breathing. Took the gecko back and the doctor told us that indeed he had passed as well as telling my son and I that she could do an autopsy which she cut open the gecko and find out about the actual cause. I didn't think that this was appropriate telling a kid they cut open his pet after it had just passed away. Also the gecko still had his food in his throat when she checked. We will NEVER EVER take a pet to this clinic again. Their professionalism needs a lot of improvement.
by hhhhhhhhhh xxx.xxx.39.101
March 23, 2017
BEWARE!! DO NOT TAKE YOUR RABBIT TO THESE PEOPLE!! Their current licence with the IDFPR was expired in 2004 and the primary vet there has a GENERAL license from IOWA due to expire in 2 years already. She claims to know about rabbits but doesn't even know the proper pre-op and post-op care instructions for them.

I lost my rabbit companion after bringing her to this place for a routine spay surgery. She didn't die on the operating table but died after since she was not prescribed ANY pain medication and I was told not to be concerned about her lack of appetite after surgery (never did they mention anything about possible risks from not eating). She died from something called GI stasis a couple days after the surgery.
by Tsuki xxx.xxx.191.224
October 06, 2015
We had the worse experience at Auburn Animal Clinic with our dear dog. After treating him with medication for a disease, he suffered a stroke. When we took him in to put him out of his misery, they treated us terribly, We were told to keep him outside in the parking lot until our scheduled time, no one else was in the clinic at the time. I refused to leave my dog in their parking lot and proceeded to take him into the clinic. After asking to have him put out of his pain we were told he had a treatable disease and our appointment was really at 11:30, this was at 11:15. We had to insist he be euthanize we were not going to allow them to treat him any longer. I will NEVER take another one of my animals to that clinic and have them touch an animal of mine or anyone else I know. The doctor seemed much more interested in making money than the welfare of our precious family member.
by Sheila K xxx.xxx.27.49
July 13, 2015
Would you recommend this provider to others?
I Already Have
by Anonymous xxx.xxx.71.30
August 04, 2014
Were the waiting room chairs comfortable while waiting for your pet?
Not at all; cheap and plastic
Would you recommend this provider to others?
No
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
No, they would call sporadically but I never felt fully informed
Does this veterinarian send reminder cards for your pets annual check-up?
They say they do but I've never received one
Did the staff keep the temperature in the waiting room pleasant?
Not really
by jerry xxx.xxx.26.41
April 21, 2014
all they care about is $ and not your pet. my dog was in need of care asap and all they could talk about is do i have money and i need this amount and $$$$$$!! she didn't ask one thing about how bad he was or what was wrong. she hung up on 2 times. money was no problem for me I wanted him in asap and we would talk about money when he was being seen. This is the 2nd time I have had problems there. This place is a joke. I took him to Animal Clinic of Rockford at 3444 nmain and for 10$ the seen him right then and gave me a 900$ discount!! so I will never go back here again. greed and rude people run this place.
by james watson xxx.xxx.83.56
April 08, 2014
Was it easy to make an appointment with this provider?
Yes
Were the waiting room chairs comfortable at this animal hospital?
Yes
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.190.38
August 18, 2013
Does this provider have helpful information available online?
No, just a basic listings page
Did this provider answer all of your questions?
Yes
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider have reasonable prices?
They were decent, but not very affordable
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous xxx.xxx.69.56
April 05, 2013
Does this provider treat every client equally?
Yes, they don't show favoritism
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
by Anonymous xxx.xxx.50.66
April 03, 2013
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Did this provider's staff seem to respect him/her?
No, it was obvious the staff didn't think he/she was qualified
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
by Anonymous xxx.xxx.248.113
March 31, 2013
Add a Review
Map and Directions
2515 Auburn Street, Rockford, IL 61101