Reviews for Great Road Veterinary Hospital in Acton, MA

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Was this veterinarian friendly?

Extremely Friendly

Did the veterinarian allow you to stay with your pet at all times?

Absolutely! I was never asked to leave and stayed with my pet the whole time

Did you feel that this veterinarian's pricing was fair?

Yes, I thought it was fair

Was this animal hospital's staff friendly?

Yes, they went above and beyond

Would you recommend this animal hospital to others?

I Already Have

by K A xxx.xxx.143.198

February 14, 2014

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Has this veterinarian ever misdiagnosed your pet?

No, I have complete faith in their care.

Is this provider's business conveniently located?

Absolutely! It is right off the freeway and close to everthing

Was this animal hospital's staff friendly?

Yes, they went above and beyond

Would you recommend this animal hospital to others?

I Already Have

Would you recommend this animal hospital to others?

I Already Have

by Anonymous xxx.xxx.111.239

January 28, 2014

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I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. It was unbelievable how gentle this vet was with my pet and it really helped my pet feel at ease. It's very apparent that they truly care about us and our pets and that this is not a job for them, but their passion and purpose.

by crosby xxx.xxx.139.61

December 05, 2013

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Was this veterinarian gentle when caring for your pet?

Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort

Does this provider adhere to the customer is always right policy?

Yes, they listen to all complaints and make every effort to correct the situation.

Did this provider show attention to detail?

Absolutely! They are always very careful and meticulous

Was there a designated area for your dog to go to the bathroom?

No, but there was a little grass outside the office so it was fine

Did this veterinarian answer all of your questions?

Every question I had was answered thoroughly

by patslover xxx.xxx.138.181

November 05, 2013

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Was it clear that this provider takes pride in the appearance of his/her office?

Yes, the office was well organized and taken care of

Was the waiting area spacious?

No, it was rather cramped

Did this provider pressure you to purchase any unnecessary products during your visit?

Absolutely not! I was never uncomfortable

Was there a designated area for your dog to go to the bathroom?

Yes, It was extremely convenient and well kept

Were you able to get answers to simple questions from this provider without scheduling an appointment?

Absolutely! I'm always able to get my questions answered over the phone right away!

by Anonymous xxx.xxx.248.65

April 10, 2013

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Did this provider answer all of your questions?

Every question I had was answered thoroughly

Was this provider's staff friendly?

Yes, they went above and beyond

Did you leave the office feeling satisfied with your visit?

Completely!

by Anonymous xxx.xxx.155.30

August 10, 2012

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I want to express my gratitude to Dr. Kelman and his staff. Being new to Acton, I didn't have a Veterinarian. Our Airedale was just starting to show signs of Cushings. My Vet in FL suggested he get tested for it when we arrived in MA. as he had tumors, panting, excessive thirst and losing muscle mass in his hind legs. My son grew up with him, they were like brothers. It's been just the three of us for 10 years, he's family, and it's importamt that our Airedale get excellent care.. Our neighbor suggested his Vet in Acton, but unfortunately, it was bad experience. Cushings mimics old age, he had good days playing like a puppy, and bad. When he had the "good" days, we had hope. It was a hard decision as he didn't "tell us" After months of stress we were losing hope on what to do, and where to take him. A friend told me about Great Road Veterinary Hospital, and after one phone call, my mind was at ease. I spoke to Trish, as well as Erin, and everyone was so accomodating. We met Dr. Kelman and he explained everything to us in detail regarding Bodie's medical condition. He gave us options, told us about his the conition, cost for treatment, and helped us make our decision. He is very knowledgable as well as well as compassionate.. He spoke to my son like an adult and he made us feel so comfortable knowing this is the hardest thing anyone has to do. He set up the room, gave us time with out beloved Bodie, and we were all at ease. No one is "prepared" for this, but we knew we were doing the right thing. We only wished Bodie was his patient earlier. He went peacefully, Dr. Kelman explained everything as it happened. They set up blankets, and soon after the procedure, Bodie put his head in my lap and was at peace. They left us alone and said we could stay as long as we wanted to say good bye. We miss our Bodie so much, but we have comfort knowing he went peacefully, and as hard as it is to think about, we know in our hearts, we did it at the right time, with the right Dr., I hope no one has to go through the emotional suffering we did when we first arrived, and go straight to Great Road Vetrerinary, and always trust your instincts. We want to thank the whole staff for making us feel at ease, and for the compassion.

by Anonymous

March 04, 2012

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Was this veterinarian compassionate when your pet was sick?

They were incredible. They consoled me and even gave me a hug.

Did this provider show attention to detail?

Absolutely! They are always very careful and meticulous

Does this provider welcome questions?

Absolutely! They are happy to answer all of my questions

Was this provider's office too cold?

Not at all, it was the perfect temperature

Is this business in a safe neighborhood?

Absolutely, It is the safest neighborhood around

by Anonymous

March 02, 2012

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They always educate me on what's best for my pets and give me great advice on ways to help them live a long, healthy, and happy life. I'm thankful for all that they do. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased.

by Anonymous

February 28, 2012

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I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. They are so kind and caring, and they stay open way past their closing time to help anyone who needs them. They wouldn't deny anyone that needed help. I know I can always count on them. I was able to ask all the questions I needed with a new puppy. My pet is always so well taken care of and gets so much love and attention from all of the staff.

by Anonymous

February 03, 2012

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