Dimitrios papanikolaou, Manager

Dimitrios papanikolaou, Manager
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Consumer Feedback

(6 Reviews)
5 star average for Service
5 star average for Environment
5 star average for Expertise
5 star average for Staff
5 star average for Recommended
5 star average for Value
Pricing was ok. The scooter we rented died several times, once while on a bus that was held up due to this, and once while on a line waiting to view the Liberty Bell making it untrustworthy to use the following day. My wife did not want to be stuck in Philly with a dead scooter unable to get around. Hence, we had to cancel our plans for the day because you can't get in touch with anyone after 5:00 pm or on a Saturday as there is no available personnel to reach in case of an emergency to obtain another scooter or chair. The manager I spoke with after 3 days of phone calls attempting to reach him had poor customer service and management skills, only able to state that "our prices are better than others" and repeat what "the company's policy is" that was irrelevant to the problem at hand, discounting my consumer concerns. He told me that the same scooter was "tested" and rented the following Tuesday without incident implying that I was lying about what occurred and a 25% restocking fee applies.
Believe me, this has nothing to do with money as that is minimal, but all to do with customer relations. I would not recommend this company as reliable or consumer conscious.
Were you able to get all of your questions answered while you were at this retail store?
Every question I had was answered thoroughly
Would you recommend this retail store to others?
I Already Have
Did this retail store have reasonable prices?
Was it easy to find parking at this retail store?
Extremely easy, and close to the entrance
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Very good service
I recently found myself stranded in Philadelphia when my scooter stopped working. I was referred to Marx Medical Equipment for assistance and the minute I spoke to them my problem became their problem, their response exceeded my expectations!

They picked up my scooter, contacted the manufacturer, fixed my scooter and delivered it to me in New York City. I found myself in the hands of the most friendly, efficient, reliable, dedicated, professional group that made me feel like I was a long standing client. I highly recommend Marx Medical Equipment!
Did this provider answer all of your questions?
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Were you able to relax during your appointment?
Yes, I was completely at ease
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