BONEL MEDICAL EQUIPMENT INC

BONEL MEDICAL EQUIPMENT INC
BONEL MEDICAL EQUIPMENT INC 4817 N BROAD ST PHILADELPHIA, PA 19141
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Consumer Feedback

(17 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
3 star average for Value
Tens unit called in by dr took thrww weeks to get reply . i had a spare unit but, really.... Unit received lasted one year they did take thw time to explain the usage to me.
I was recommended by my doctor to call this medical supply company.
After calling them on the phone, (which was painful due to their rude and unprofessional phone behavior) I wonder what kind of kickback the doctor receives in return!!!!

No phone etiquette at all!
No knowledge of the products they handle!
Beyond poor communication skills!
All around rude across the board!

Revamp the staff!!!!!




They do not accept payment only from Insurance companies. They will bill you for in my case crutches which I was NEVER billed for from an Emergency room but I went to an Urgent Care center which Blue Cross suggested was better with just a pulled legiment and nearly a year later I get a bill for $20 from this company....I will NEVER ACCEPT ANYTHING from Urgent Care again I will walk Out the same way I walked IN!!!! Be aware that companies like this will not accept only the payments from your Insurance company!
Did this retail store have reasonable prices?
Absolutely!
Was the retail store easy to locate?
Fairly Easy
Were you able to get all of your questions answered while you were at this retail store?
Yes
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was the staff at this retail store friendly?
Yes
Does the staff at this retail store always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Whenever I asked anyone a question on the phone. I never got an answer from anyone. I couldn't find one person who knew how to help me. This provider makes no effort to get my view on things. I don't think they care at all about my concerns. I'd rather go to someone else who might actually appreciate my loyalty and business. They ignored my questions and I left several messages, which were not returned. If my brace wasn't custom made, I would go somewhere else. Handicap accommodations?? What a joke.
I happened to go to another TED provider and what a difference!!
My previous doctor had let BONEL decide what stockings I should get..so they gave me non-prescription stockings yet billed insurance almost 200.00 . Plus they just came by with a box of stockings without ever asking what style I wanted. (Realized I could do this when I went with another company..who charged me almost half of what this company did)
I will *never* use this company again
Was this provider's staff friendly?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider answer all of your questions?
No, I left confused and frustrated
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Did you experience unnecessary pain during your visit?
Yes, I was in agony!
Was this provider's office too cold?
No, it was fine
Was this provider's office easy to locate?
Fairly Easy
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
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