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Keene Medical Products

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Keene Medical Products
Keene Medical Products
(27 Reviews)
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275 Washington St Keene, NH 03431
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Consumer Feedback

(27 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
Customer service is terrible. Hard to reach anyone who knows anything, and they did not come to look at a problem with my new wheelchair as promised. Totally useless! I would not recommend them if you can find any other alternative.
by Alan xxx.xxx.88.134
December 22, 2023
Poor customer service. I requested a shipment from them, was promised 7-10 business days I would receive. Called to inquire status and was left a voice message saying needed a doctors order. So either the person on the phone lied to me or didn’t have a clue. Either case wasted 12 days and I am almost out of product. I would recommend using any other supplier.
by Robert xxx.xxx.116.213
October 03, 2023
If you can get the equipment elsewhere, you will be fortunate,
No one takes responsibility for mistakes, ( and they are good at THAT)
NEVER, a return phone call as promised

Worst customer service, EVER!!!
by Paul xxx.xxx.154.19
February 22, 2023
They had exactly what I wanted. Would they have what I want now? -. Half-railings for our beds.
by Anthony R Reese xxx.xxx.147.67
August 01, 2022
Billing is terrible, deliveries are only 1 day a week regardless. If you need it on a different day, thy bill it as an emergency and you pay even more! They are not helpful at all. Only the delivery man is helpful.
by Theresa Jenkins xxx.xxx.10.108
June 11, 2020
Lousy customer service. Billing issues take FOREVER to get resolved. I have been trying for several weeks to get a response to a billing issue. Yesterday I sent a follow up email and enabled return receipt. Today the "customer service" person it was directed to deleted it without even reading it.
by TKM xxx.xxx.105.179
April 19, 2019
there is very limited c-pap supplies at this store all orders are filled elsewhere.No answers to broken equipment replacement parts other then you have to wait until you are eligible 2-3 months from initial order.
by Hovis Zibbler xxx.xxx.175.151
March 16, 2017
Supplies are slow and they never return phone calls.
by owalt71 xxx.xxx.129.127
January 25, 2015
Did this retail store have reasonable prices?
They were decent, but not very affordable
Was the staff at this retail store friendly?
Not one bit
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Were you able to get all of your questions answered while you were at this retail store?
No, I left confused and frustrated
Are you going to visit this retail store again?
If I need to, I'll return
by Anonymous xxx.xxx.142.46
September 24, 2014
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was the retail store easy to locate?
Only with clear directions
Was the staff at this retail store friendly?
They were decent
How would you compare this retail store to other retail stores that you have visited?
Among the best I have seen
Were you able to get all of your questions answered while you were at this retail store?
Yes
by Anonymous xxx.xxx.28.96
August 13, 2014
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Map and Directions
275 Washington St, Keene, NH 03431