Highland Animal Hospital

Highland Animal Hospital
Highland Animal Hospital Central Square, NY 13036
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Consumer Feedback

(36 Reviews)
4 star average for Service
4.5 star average for Environment
4.5 star average for Expertise
5 star average for Staff
4 star average for Recommended
4.5 star average for Value
Can not say enough about caring and attentive these people are! They have always helped us take care of our diabetic cat. And helped us through the stages of him passing. Dr Baker tries to give choices for treatment, not just going for most expensive. She's kind, caring and compassionate, while being professional and level headed.
by Lynda quig xxx.xxx.134.198
October 04, 2019
We wanted to try accupuncture for our dog and waited a month for an appointment. It happened to fall in our vacaton week so we cut our vacation short to get back in time to bring her in for her appt. We arrived a half hour early and after waiting an additional half an hour after our scheduled time, I went to the receptionist to ask if it would be much longer and before I could even ask, she told me that yes, Dr. Smith was way, way behind. (Our appt was for 10:45 in the morning and she was already behind). They then told us that she was in with a patient and their was another appt. before ours. Which meant probably another hour wait at least. If I had not asked, no one would have told us. There were also 2 other people in the office that had come in shortly after us and were still waiting also. We were there for an hour and only saw one cat get called in to be seen. Our dog has inflamed elbows and I did not want to have her lie on the hard floor for another hour so we left and we will never, ever, go back. Maybe the accupuncture is worth it but the bad experience prior just did not instill confidence in me.
by Michele xxx.xxx.75.197
July 13, 2017
A special thank you to Dr, Baker and staff. I had adopted a dog from the SPCA not being told the dog That the dog couldn't be groomed, and had a very mean side to her . Upon having her checked out,she needed heart worm test.. The dog made a mess and tried to bite the staff.Dr. Baker never was upset and was very concerned about my safety with this dog. I then made a decision for the safety of very one concerned.
by Alias/ Needed Help xxx.xxx.227.131
March 12, 2017
We visited Highland for the very first time. We have indoor cats so we don't get regular check ups or shots. When our cats had an illness - the Highland staff got them in the next day and treated them wonderfully. They did not give us a hard time about not knowing their medical history or being "regulars". Our cats are much better and this team is very understanding!
by Brenda xxx.xxx.225.181
February 01, 2016
Dr Baker is a fine doctorShe knows her stuff and is a caring person..We have been taking our pets there for 14 years and even if we moved i would still go there.If you love your pets as we do then highland is the place to go..They also have fine seats in the waiting room...
by swank xxx.xxx.195.218
July 29, 2015
nice place
by matt xxx.xxx.237.180
April 05, 2015
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Would you recommend this provider to others?
I Already Have
Was this provider's office clean?
Totally yes
Did this provider show attention to detail?
Does this veterinarian offer emergency after-hour services?
Yes, they are so amazing. They will come to the office after-hours for any emergency
by Anonymous xxx.xxx.244.91
November 20, 2014
Were the waiting room chairs comfortable while waiting for your pet?
Would you recommend this provider to others?
Did you feel that your visit with the provider was time well spent?
Absolutely yes
Does the provider's staff maintain a professional appearance?
Definitely yes
Did this provider spend time asking questions and listening to you?
by laura vitello xxx.xxx.242.248
June 16, 2014
Dr. Smith is very caring, concerned, attentive, highly qualified, educated and continually advancing in her training and education and provides the same quality care for my dog as she would her own. She went over thoroughly all options on treating my dog and I felt very confident I was receiving the best possible care short of going to a "Specialist" which was an option I chose not to do. My dog was comforted and well cared for. I've already told my friends and family about the fantastic experience I had there. I knew I was getting top-of-the-line treatment when they told me about the latest conference they attended, and how they were incorporating that knowledge into the practice. There is always food and water available. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here.
by Mom2Bagle xxx.xxx.149.146
May 29, 2014
They were more concerned with the money, telling me this could be what it is and it would cost this, or it could be that and this is what it would cost. Then when we brought our dog in again they left our sick dog laying on the floor while explaining a 2 page document we had to sign to admit her instead of taking her in and starting IV and then having us sign whatever paperwork they need signed to save our dog. Well, we took our dog home on Friday afternoon and she died Saturday morning. They did nothing to save her, just run up the bill.THEY ONLY CARE ABOUT MONEY, NOT THE ANIMALS!!!!!
by Joan xxx.xxx.58.68
April 27, 2014
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