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Marketplace Animal Hospital

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Marketplace Animal Hospital
Marketplace Animal Hospital
(12 Reviews)
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13338 College Boulevard Overland Park, KS 66210
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Consumer Feedback

(12 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. They made the extra effort to make sure every question and concern I had was addressed. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time.

Our puppy swalowed a rock and had an obstruction on a Friday morning. Dr. Jerry was booked most of the day that day. Not only did they get us in first thing.....he also did not want to send us to the emergency hospital where our bill would have been over double! He rearranged his schedule and did surgery immediately on her. I HIGHLY recommend Dr. Jerry and Dr. Phil for vet care for your pet. A+++++!
by Cara Rinne xxx.xxx.44.79
October 04, 2013
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Anonymous xxx.xxx.205.54
July 12, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by jj xxx.xxx.203.176
September 07, 2012
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous
February 22, 2012
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
February 09, 2012
Was this veterinarian gentle when caring for your pet?
Yes, they always demonstrate care and compassion
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
by Anonymous
January 23, 2012
I have recommended this animal hospital to my friends and family. Our family has used them for 9 years! I was really pleased with their work and how they treated my pets. One thing I did enjoy was the waiting room chairs. They were comfortable and I didn't mind waiting in them for the appointment. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. Unlike other veterinarians I've been too, I have never seen them appear overwhelmed by too many pets. They are extremely organized and make sure the vet has plenty of time to see each patient for as long as necessary.
by Anonymous
December 13, 2011
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Were the kennels and holding areas clean?
Absolutely, the kennels and holding areas were some of the cleanest I have ever seen
by Anonymous
December 12, 2011
Did this provider use excessive foul language?
No
Was this veterinarian gentle when caring for your pet?
Yes, they always demonstrate care and compassion
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous
December 03, 2011
Did this provider have reasonable prices?
Absolutely!
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
by Anonymous
August 05, 2011
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Map and Directions
13338 College Boulevard, Overland Park, KS 66210