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Valley View Care & Rehabilitation Center

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Valley View Care & Rehab Ctr

Andrews, NC

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Valley View Care & Rehabilitation Center
Valley View Care & Rehabilitation Center
(12 Reviews)
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551 Kent St Andrews, NC 28901
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Consumer Feedback

(12 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
Our loved one passed away there almost two years ago after we were asked if hospice could be called in to help with our loved one. We met with hospice on the outside of Valley View. My first words to Hospice was that our loved one was not to have any medication that would be lethal. Within two days of hospice taking over. Our love one passed away. We were called after she passed away not while she was passing away so we could be there with her. Come to find out a little later on we received a statement in her mail from Medicaid where she had been given Fentanyl and Morphine. This was after I told hospice nothing stronger than aleive or Tylenol. She was fine while visiting her the day we met with hospice. This is so hard to live with each and every day and still trying to figure out the best way to get answers as to why. We didn't even get to hold her hand while she was being taken from us. One time my son and I was visiting her during covid-19. We was dressed out with face mask plus shield gown gloves and an employee brought her lunch without even a mask on her face but we were required to cover every inch our our bodies. Our loved one also had covid-19 while being at Valley View. She might have weighed 60 pounds when she passed. The funeral home suggested not opening her casket because she was so small. She could not see her food in her plate due to an eye disease that she had so I am thinking that no one took time to see that she ate. We could only visit at times due to covid so we could not make sure she was being fed. Thank you all for reading my story. We have to live with this day in and day out and need to know why why why.
by Family of loved one xxx.xxx.108.5
March 23, 2023
when I went there were a large number of flies inside the building, several times it was like that, so I asked the director, Why. and he said because of the farm nearby, later I found out from someone who worked there it was actually because when they changed the patients clothes they threw them on the floor and left them there, also patients that needed assistance eating were not given that assistance, some were not given a bath, a lot of things were not being done in this facility. unrateable
by montrois xxx.xxx.255.48
March 05, 2019
I am very impressed with the improvement of the facility. The staff are dedicated to the care of the folks who live at the facility. They are improving the facility. On my last visit I noticed they had done some up grades to the flower garden out front, renovation to the front lobby and the nursing desk. The facility appeared very clean and smelled clean. The staff were busy playing bingo with the residents in the dinning room. My mother enjoys living at the facility and loves the fresh popcorn.
by Kelly xxx.xxx.137.3
December 26, 2018
My brother seemed well cared for the last time I was there, however the place seemed very smelly of urine and feces in his area of the building. That concerned me , so I am glad to see others saying it is cleaner now. I called on his birthday to speak to him and no one answered . Left my name and number and no one called back.
by Wanda xxx.xxx.179.69
September 26, 2018
Wow what improvements, Big changes since the last time I visited Valley View. I want to say way to go. Thank you for being so kind to my family in there time of need.
by Freddy xxx.xxx.137.3
January 01, 2018
What a great difference- I don't know what is going here at this location but six months ago the building did not look as clean and friendly- Thank you for all your changes
by JWestern123 xxx.xxx.137.3
May 06, 2016
pleasant staff. Helped me locate my step father.
by Cathy Test xxx.xxx.187.63
April 02, 2015
Broken beds, no TVs or phones in rooms, call buttons answered after 15 - 20 minutes. Vomit on floor, patients left in halls to sleep in wheelchairs.
by Any xxx.xxx.82.46
October 08, 2014
Was it easy to find parking at this senior care facility?
Yes, it was convenient
by Anonymous xxx.xxx.37.210
August 23, 2014
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Did this provider prominently display their diplomas or business license?
Not very well. I had to really look for it before I found it.
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
by Anonymous xxx.xxx.186.226
May 22, 2013
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Map and Directions
551 Kent St, Andrews, NC 28901