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The Grand Manor Nursing

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The Grand Manor Nursing
The Grand Manor Nursing
(14 Reviews)
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3645 Cook Ave Saint Louis, MO 63113
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Consumer Feedback

(14 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
4 star average for Value
This place is disgusting. It reeks of urine. Patient's belongings get stolen on a regular basis and nothing is done about it. Some of the staff are verbally abusive to the residents there. This is not a place you want to put someone you love.
by Motormouth xxx.xxx.16.126
August 25, 2016
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.157.74
June 27, 2014
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Was this senior care facility's staff friendly?
They were decent
Did the staff at this senior care facility use excessive foul language?
Somewhat. It was a little excessive
by Anonymous xxx.xxx.156.129
April 02, 2014
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
by Anonymous xxx.xxx.98.163
December 21, 2013
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Did this provider pressure you to purchase any unnecessary products during your visit?
I felt extremely pressured
Are you going to visit this provider again?
Not if my life depended on it
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
by Anonymous xxx.xxx.221.18
October 14, 2013
Just as a side note, I was very upset when my grandfather was placed in this home. you couldn't distinguish the female cna's from the males, and the part that had me furious with this home is because they don't keep up with the residents good enough. When my family showed up for a visit, they didn't know where our grandfather was at... they didn't know if he had been discharged or if he went to dialysis. then when we wanted someone to help us locate him, they didn't know the first step in doing so. my last complaint was that they had 3 residents to one room and the quarters were so enclosed that it felt like prison, so we had them to move our Papa to another room with him and only 1 roommate.
by a loved one xxx.xxx.101.144
October 07, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider promptly return your phone calls?
Yes
by Anonymous xxx.xxx.193.121
August 17, 2013
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider listen to your input and concerns?
Yes
by Anonymous xxx.xxx.245.68
August 09, 2013
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Does this provider offer any coupons, discounts or promotions?
Yes
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by Anonymous xxx.xxx.232.165
June 14, 2013
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Anonymous xxx.xxx.245.220
February 08, 2013
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Map and Directions
3645 Cook Ave, Saint Louis, MO 63113