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Our Lady of Mercy Life Center

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Our Lady of Mercy Life Center
Our Lady of Mercy Life Center
(14 Reviews)
2 Mercycare Ln Guilderland, NY 12084
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Consumer Feedback

(14 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Absolute horrendous experience
Lack of attention to detail, medications not given as ordered, poor care, short staffed. The epitome of how society defines a nursing home is exemplified by this center.
It's a disgrace to see how my grandmother was treated here. As a nurse, I'm mortified that this profession has demonstrated such poor performance.
by AZ xxx.xxx.200.21
September 17, 2015
Are you going to visit this senior care facility again?
If I need to, I'll return
by Anonymous xxx.xxx.49.14
October 30, 2014
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous xxx.xxx.175.166
July 31, 2013
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous xxx.xxx.7.122
July 05, 2013
Did this provider have reasonable prices?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider have helpful information available online?
Yes, but very little
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous xxx.xxx.66.91
February 04, 2013
Does this provider treat every client equally?
No, they definitely favor certain clients
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider listen to your input and concerns?
Yes
by Anonymous xxx.xxx.132.155
February 01, 2013
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
by Anonymous xxx.xxx.232.4
January 08, 2013
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
by Anonymous xxx.xxx.34.82
January 04, 2013
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous
October 31, 2011
As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. I don't know of anywhere else that would've taken better care of me. I had a great experience. They also called me personally and contacted by mother's hospital resource coordinator for her medical information and regarding her application for medicaid. The facility is just beautiful and we're hoping our mother will be accepted and live happily there if accepted. :)
by Maria Welsh
October 27, 2011
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2 Mercycare Ln, Guilderland, NY 12084