Rooted in the solid tradition of providing quality care in a gracious environment, Rosewood Rehabilitation and Nursing Center is an 80 bed facility that has become one of the finest rehabilitation and long-term facilities in the Capital District. We are located conveniently off I-90 within a beautiful and sprawling country setting, overlooking the Albany Skyline!
I was a resident for the Rehabilitation Center after I broke my leg. The OT/PT was outstanding. I was eager to see what they had planned next. Their equipment was limited but they made the best of what they had. The staff, aides, maintenance and even the laundry people, were the most kind and caring people I ever met. I was there for almost 3 weeks and I really feel the staff is underpaid for what they have to do. Some of the other clients were in constant need of care and the staff are worn thin but they always asked with kindness if there was something they could do for you. The doctor would visit at least twice a week to discuss my medicines and my concerns. At night the medical staff, if I was sleep, woke me with kindness and concern.
My only concern was the food. I had some dietary restrictions and they seemed to keep forgetting. I was asked probably 2 times out of 7 on my choice for lunch and dinner. I must say if the food was not what I could eat they never hesitated to replace the item.
I was forced to watch my mom decompensate drastically over the course of almost 5 weeks. Facility staff failed to acknowledge cognitive decline And UTI in a timely fashion. We begged for help for weeks and reported my mom's decline and requested to speak with the facility MD also staff will offer to file a complaint to the director of nursing with a smile on their face as in this case but director of nursing failed to respond as well as facility MD. Facility staff left my mom crying in pain and unable to feed herself do to her decline. A Vital medical appointment was canceled by the facility during a crucial timeAnd refused to allow family to transport and assist my mom on her appointment.Eventually the family contacted 911 for evaluation and my mother was removed from the facility on 12/15/18 and on life support within hours. Facility failed to diagnose severe pneumonia sepsis and UTIWhile my mom displayed obvious signs. My mom died a few days later Of multiple organ failure due to sepsis after being at the facility for nearly five weeks. She also had a bed sore within a few weeks of being there. Facility contacted family a month later to collect the remaining payment. Most of the staff I came in contact with had no compassion for human life. The problems start with Administration. Nurses were a horrible example of quality CareThey were very cold and had no expression or sympathy while watching my mom shake and cry in pain the LPN said they have patience worse and that my mom will feel better after taking her pain medication that she could barely swallow at the time. By this time my mom was lethargic humming her words shaking and crying. We requested her fluids be drained from her body for a month as and nothing was done instead staff allowed fluids to fill her body leading to arm swelling and weeping of fluids. He waited over 3 weeks for staff to test for suspected UTI Which was confirmed when she arrived to the hospital.If you're thinking of sending your loved one here consider this review!!! I wouldn't give them one star
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published