Our Mom was a resident at Rosewood Rehabilitation in Rensselaer, NY, until her recent passing.
First order of business is to thank you all of their staff; she was safe, well-cared for, and above-all, comfortable and happy there. My brother and I cannot thank them enough for that. They all took what for us was a new, chaotic, and frightening phase and turned it into something that was very palatable.
Please accept our sincere thanks and pass it on to your staff. Everyone I came into contact there was a consummate professional, warm, courteous, and showed great care for Helen. I know she had her moods, but she told us repeatedly that she really liked being there. I do not have everyone's email address (activities director, etc.), but please tell everyone on your staff: On those days where you're tired and burned out and you feel like maybe you're not making a difference...you're wrong. You made a huge difference in our lives, and we are forever profoundly grateful.
The office was very easy to locate. I didn't have any trouble finding it at all. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. It is obvious that their office is cleaned regularly. It was fantastic. I was confident that they were using the latest treatment methods.
To The nursing staff at Rosewood, especially Kim, was so loving and kind to my best friend Karen. She is now passed on but the staff made her last days comfortable and filled with love. Thank you to all the nurses, aides, dietitians, cleaning staff, you all were so supported of Karen. On her behalf I will not forget your kindness and love provided to her by all of you.
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