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Rosewood Rehabilitation and Nursing

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Rosewood Rehabilitation and Nursing
Rosewood Rehabilitation and Nursing
(18 Reviews)
Office

(518) 286-1621

 Fax (518) 286-1691 284 Troy Rd Rensselaer, NY 12144
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Consumer Feedback

(18 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
I was a resident for the Rehabilitation Center after I broke my leg. The OT/PT was outstanding. I was eager to see what they had planned next. Their equipment was limited but they made the best of what they had. The staff, aides, maintenance and even the laundry people, were the most kind and caring people I ever met. I was there for almost 3 weeks and I really feel the staff is underpaid for what they have to do. Some of the other clients were in constant need of care and the staff are worn thin but they always asked with kindness if there was something they could do for you. The doctor would visit at least twice a week to discuss my medicines and my concerns. At night the medical staff, if I was sleep, woke me with kindness and concern.

My only concern was the food. I had some dietary restrictions and they seemed to keep forgetting. I was asked probably 2 times out of 7 on my choice for lunch and dinner. I must say if the food was not what I could eat they never hesitated to replace the item.
by Shirley Lewis xxx.xxx.160.20
November 05, 2020
I was forced to watch my mom decompensate drastically over the course of almost 5 weeks. Facility staff failed to acknowledge cognitive decline And UTI in a timely fashion. We begged for help for weeks and reported my mom's decline and requested to speak with the facility MD also staff will offer to file a complaint to the director of nursing with a smile on their face as in this case but director of nursing failed to respond as well as facility MD. Facility staff left my mom crying in pain and unable to feed herself do to her decline. A Vital medical appointment was canceled by the facility during a crucial timeAnd refused to allow family to transport and assist my mom on her appointment.Eventually the family contacted 911 for evaluation and my mother was removed from the facility on 12/15/18 and on life support within hours. Facility failed to diagnose severe pneumonia sepsis and UTIWhile my mom displayed obvious signs. My mom died a few days later Of multiple organ failure due to sepsis after being at the facility for nearly five weeks. She also had a bed sore within a few weeks of being there. Facility contacted family a month later to collect the remaining payment. Most of the staff I came in contact with had no compassion for human life. The problems start with Administration. Nurses were a horrible example of quality CareThey were very cold and had no expression or sympathy while watching my mom shake and cry in pain the LPN said they have patience worse and that my mom will feel better after taking her pain medication that she could barely swallow at the time. By this time my mom was lethargic humming her words shaking and crying. We requested her fluids be drained from her body for a month as and nothing was done instead staff allowed fluids to fill her body leading to arm swelling and weeping of fluids. He waited over 3 weeks for staff to test for suspected UTI Which was confirmed when she arrived to the hospital.If you're thinking of sending your loved one here consider this review!!!
I wouldn't give them one star
by Nelly xxx.xxx.92.199
May 20, 2019
Our Mom was a resident at Rosewood Rehabilitation in Rensselaer, NY, until her recent passing.

First order of business is to thank you all of their staff; she was safe, well-cared for, and above-all, comfortable and happy there. My brother and I cannot thank them enough for that. They all took what for us was a new, chaotic, and frightening phase and turned it into something that was very palatable.

Please accept our sincere thanks and pass it on to your staff. Everyone I came into contact there was a consummate professional, warm, courteous, and showed great care for Helen. I know she had her moods, but she told us repeatedly that she really liked being there. I do not have everyone's email address (activities director, etc.), but please tell everyone on your staff: On those days where you're tired and burned out and you feel like maybe you're not making a difference...you're wrong. You made a huge difference in our lives, and we are forever profoundly grateful.
by Jeff and Tim T.
January 10, 2018
Was it easy to find parking at this senior care facility?
Extremely easy, and close to the entrance
by Anonymous xxx.xxx.77.53
November 03, 2015
Was this senior care facility's staff friendly?
They were decent
How would you compare this senior care facility to other senior care facilities you have visited?
Fairly Average
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
They seemed to know enough
by Anonymous xxx.xxx.115.132
October 24, 2014
Was it easy to find parking at this senior care facility?
No, I had to look for a parking spot for a long time
Was this senior care facility's staff friendly?
Yes
Was this provider compassionate to you and your situation?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Mostly
Did this provider seem knowledgeable and competent?
Yes
by Anonymous xxx.xxx.112.188
June 03, 2014
Was this provider's office clean?
It was satisfactory
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous xxx.xxx.255.174
October 19, 2013
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Would you recommend this nursing home to others?
Absolutely Not
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Dee xxx.xxx.234.105
August 18, 2013
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Anonymous xxx.xxx.99.171
March 14, 2013
Does this provider have a good professional reputation within your community?
No, they aren't known for being skillful
Does this provider treat every client equally?
Sometimes, but not all the time
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Would you refer this provider to a family or friend?
No, I wasn't impressed
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
by Anonymous xxx.xxx.57.224
February 27, 2013
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Map and Directions
284 Troy Rd, Rensselaer, NY 12144
Primary Specialty

Nursing Home

Practice Rosewood Rehabilitation and Nursing