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New London Health Center

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New London Health Center
New London Health Center
(18 Reviews)
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2020 McGee Rd Snellville, GA 30078
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Consumer Feedback

(18 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
2.5 star average for Value
NEVER take your loved one here! I have seen so many patients decline in this facility - they sit in their wet diapers for hours, waiting on someone to acknowledge the light for help, with no response, I have seen patients not being fed, starving - it breaks my heart, and I will proceed to make continuous complaints as they arise! Are there worse places than Campbridge, off course, however there are way better places than this facility as well! - my number is 404.397-8807
Please pray for directions before you put your family member here..
by Melissa xxx.xxx.231.213
August 14, 2022
We are So sorry we took my mother in law to new London. After a fall she was there to complete rehab. We ended up having to take her from the facility straight to the hospital. She was practically unconscious ,not eating, dehydrated, septic from a bladder infection, etc. she was hospitalized for 10 days.

New London was oblivious to any of this . They explained to me that she was just tired. WHAT?

Please stay away from this facility.
by Robin Meader xxx.xxx.66.152
June 25, 2015
Bad experience here at New London rehabilitation facility. If possible, do NOT transfer a family member into New London on a weekend when medication access is severely restricted and the physician on call seems to not be called when problems arose with our family member. Our family transferred our family member ASAP-- days after being admitted.--to another facility that really underscored how good a facility could be. Family member/patient was very scared about the care. Assigned nurse seemed, in our family's opinion, to be intentionally inattentive because of or family's presence and questions. Other staff members were agitated by what their nurse co-worker was doing and not doing. There were decidedly compassionate people on the staff, but there seemed to be a "punch the clock" mentality with some CNA's. This review is based on experience on the weekend. During the regular work week, the staff was noticeably better on all counts. But, in our family's view, the stress on our family member and ourselves ruled out staying just for the Mon-Fri staff experience. The prospect of going through another weekend with all the stress and concerns was not worth staying.

Perhaps there have been changes in the oversight on the weekends. Our family's advice would be to do some due diligence with visits, if at all possible, on the weekend and nights to see what is really going on when visitors are really not around.

BTW, do not expect the food for the patient to be really that palatable. Food is closer to a bad school cafeteria's offerings.

We hope this public review can be a catalyst for the owners to make needed changes. No resident nor rehab patient should be subjected to what we saw in those few days.

As for the New London staff that takes their job seriously and with compassion and understanding, this review is not directed at you. You know who you are and how you do your job. And thank you.
by JackSpratt xxx.xxx.127.141
May 08, 2014
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Was this senior care facility clean?
Yes everything was neat and sterile
Did this senior care facility use current and safe equipment?
Fairly Current
Does this provider listen to your concerns and respond respectfully?
Yes
Was the noise level reasonable in this provider's office?
Reasonable
by Anonymous xxx.xxx.38.182
May 03, 2014
Would you recommend this nursing home to others?
No
Do you think that the provider's staff are well trained?
Not really
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Did you leave the office feeling satisfied with your visit?
No
Does this provider welcome questions?
Not really
by Anonymous xxx.xxx.205.98
March 24, 2014
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
by Erica xxx.xxx.54.114
January 21, 2014
Does this provider have helpful information available online?
Yes, but very little
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
by anonymous xxx.xxx.35.11
January 13, 2014
Was this provider's office clean?
It could have used some cleaning
by Anonymous xxx.xxx.201.119
November 21, 2013
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was this provider's office too cold?
No, it was fine
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
by Anonymous xxx.xxx.13.213
October 14, 2013
Would you recommend this nursing home to others?
If I Had To
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Does this provider remember you and your circumstances at every appointment?
Yes
Was this provider's office clean?
It was satisfactory
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.101.238
July 02, 2013
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Map and Directions
2020 McGee Rd, Snellville, GA 30078