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Mount Carmel Nursing Home

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Mount Carmel Nursing Home
Mount Carmel Nursing Home
(10 Reviews)
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235 Myrtle St Manchester, NH 03104
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Consumer Feedback

(10 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
4 star average for Recommended
Entered the facility after a total knee replacement. Everyone was so sweet and chirpy and just so anxious to make my stay excellent. Well, it took only a few minutes for those smiles to disappear. I was in extreme pain from a total knee replacement 3 days earlier. They said my prescription would be there in about 2 hours. It arrived 8 hours later. They did have some oxycodone on site but needed to wait to get special permission to open the box - well that took 2 plus hours. Every time I needed my pain medication I had to search for a nurse who somehow had lost that nice smile when I asked for the medication. Took a minimum of 40 minutes each time to get. When I asked for help with my elastic TED stocking that I had to wear for one month the nurse who was in my room spun around and shook the orders from the DR at MGH and said that is not in our duties. I could have cried. But I did manage to get it on myself with great difficulty - well so much for compassionate care.

I had my daughter come early the next morning and help me gather my things. At first they said I could not have my 80 plus pain pills prescribed as they were really not in my name. Trust me controlled narcotic pain relievers are only put into the proper name. These drugs are very tightly controlled. Thought I should wait until Monday to see their DR and she would decide how I was doing. I was under the care of my surgeon and my primary care DR not some drive by Dr. Maybe they think all their patients are old and senile - I am not!

Well long story short I called MGH to see if they could help and also told them I would call the Manchester PD for assistance. Terrible experience!!!!!!!
by Lynn Hale xxx.xxx.104.194
December 03, 2014
Are you going to visit this provider again?
Without a doubt!
Does this provider always put the customer first?
Yes, they always put customers first
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Was this provider's office clean?
Yes! I was amazed at how clean it was!
by HappyDaughter xxx.xxx.74.230
December 02, 2013
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The staff went above and beyond to make my mother-in-law feel like she was right at home. We are able to come at anytime to visit and bring anything from home to help with the transition. They are loving,compassionate people who love their jobs!
by Donna xxx.xxx.41.163
August 02, 2012
Did you feel safe in this provider's care?
No, I was scared
by Anonymous
February 10, 2012
Does this provider treat every client equally?
No, they definitely favor certain clients
Was it easy to make an appointment with this provider?
No, it took a while
Did this provider ever take personal phone calls while in the appointment room with you?
The phone rang a lot and it was really annoying
by Anonymous
October 05, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did you feel safe in this provider's care?
Yes
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
September 06, 2011
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider offer flexible appointment times?
Yes
by Anonymous
May 15, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
by Anonymous
May 05, 2011
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did they follow up with you after your appointment?
Yes.
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous
April 21, 2011
Was this provider friendly?
Absolutely Not!
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Is this provider's business conveniently located?
Not at all, its out in the boondocks
by Anonymous
April 13, 2011
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Map and Directions
235 Myrtle St, Manchester, NH 03104