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ManorCare Health Services

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ManorCare Health Services
ManorCare Health Services
(9 Reviews)
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11901 Georgia Ave Wheaton, MD 20902
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Consumer Feedback

(9 Reviews)
Service
2.5 star average for Service
Environment
3.5 star average for Environment
Staff
2.5 star average for Staff
Recommended
2.5 star average for Recommended
Expertise
3 star average for Expertise
DO NOT SEND YOUR LOVED ONE HERE!!!!! My father has been there for three weeks and I am not satisfied. They do not answer their phones. I have called up here numerous times. In the instance that I am able to get someone on the phone, they transfer me, and then no one answers the phone. When prompted to speak to the Nursing Director, Facility Manager, Reception Desk, or pretty much anywhere else, no one answers the phones. No one checks their messages, or they do not have a voicemail set up. How am I as a concerned family member supposed to call to find out what is going on with my family. He has vision problems and has asked for assistance during meal times to at least position the food in front of him, and let him know what is being served. They have a problem with this. He has asked to not have to sit in the uncomfortable wheelchair for long periods of time, and they have an issue with assisting with that. Someone contracted Covid while at the facility. I still have not received a call regarding the Covid issue. However, my father received a call on his phone to let him know what the issue is. I received a call in the middle of the night this week to say that they do not have an emergency contact on his account. After midnight, receiving a call requesting this information, that has been given to them several times. Unacceptable. Mixing up the patients because they have the same last name. One being male, one being female. Unacceptable. Not allowing for visitors to come into the facility to see a patient. Unacceptable. Forgetting or losing patients because they have been moved out of their room to do other things in the facility. Unacceptable. I will be moving my father outside of this facility as soon as I can. And I would recommend that if you have someone there, get them sent somewhere else as well. You can’t get better without the proper care and treatment. And I am expecting for my father to get better and come home. So with that in mind, it’s a no for me for Manor Care of Wheaton.
by teardrop301 xxx.xxx.140.56
August 13, 2021
Were you able to get all of your questions answered while you were at this senior care facility?
Some were answered
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Would you recommend this senior care facility to others?
If I Had To
by Anonymous xxx.xxx.87.123
September 11, 2014
Was this senior care facility easy to locate?
Fairly Easy
Does the staff at this senior care facility always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Did this senior care facility prominently display their credentials or business license?
Not very well. I had to really look for it before I found it.
by John xxx.xxx.181.204
July 23, 2014
Were you able to get all of your questions answered while you were at this senior care facility?
Some were answered
Was this senior care facility's staff friendly?
Not one bit
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
Would you refer a friend or family member to this senior care facility?
No, I wasn't impressed
by Anonymous xxx.xxx.2.51
April 24, 2014
Did this provider use excessive foul language?
No
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Did this provider answer all of your questions?
Some were answered
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
by Anonymous xxx.xxx.114.73
October 31, 2013
First day of my mom's visit, the staff never came to introduce themselves, we waited for approximately twenty minutes with no response. I as the spoke person for the patient had to inform the head nurse of my mom’s condition. The staff never to the time out to read the patient chart, to see that the patient was a risk for falling. I was informed that the beds did not have rails on the side of the bed to secure the patient. The patient was placed on oxygen when the hospital stated that they wanted the patient to breathe on her own. There was just a bunch of confusion with the care takers in reference to the needs of the patient.
by Concerned child xxx.xxx.32.13
July 19, 2013
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Sandra P xxx.xxx.173.246
March 23, 2013
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Were the restrooms well-stocked at this provider's office?
No, they were out of everything!
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
by Anonymous xxx.xxx.251.58
January 22, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
I got lost, but eventually found it
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by phil adams xxx.xxx.61.58
March 31, 2012
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Map and Directions
11901 Georgia Ave, Wheaton, MD 20902