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Lighthouse Nursing Care Center

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Lighthouse Nursing Care Ctr

Revere, MA
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Lighthouse Nursing Care Center
Lighthouse Nursing Care Center
(12 Reviews)
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204 Proctor Ave Revere, MA 02151
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Consumer Feedback

(12 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
My mother stayed here a few times when she broke her wrist and later her shoulder. The staff and facilities were fine, but with any nursing home, it's important that family visit frequently to ensure the level of care being administered meets their expectations.
by Geri xxx.xxx.241.162
November 30, 2017
The Lighthouse has become disgusting since under the recent management of Genesis. My mother has been a resident for nearly 5 years. Initially it was good but began a downward spiral about 3 years ago. It has recently hit rock bottom.
The food is inedible and I wouldn't feed it to wild animals. My mother refuses to eat and I don't blame her. The management gives the excuse that my mother's food needs to be chopped/ground but I find this no reason for it to look, feel, and taste revolting.
It used to be clean but no longer is. I find plastic gloves, paper towels, tissues, straws, etc. strewn on the floor. Last night the bathroom floor was covered with what had been in the bucket the night before.
A once happy staff is now deminished, abrupt, and fearful of their jobs. It is nearly impossible to speak with a nurse or doctor. The social worker is cold and abrupt.
I am at my wit's end and am ready to go to the newspapers.
by Elaine A, xxx.xxx.148.163
December 27, 2016
Not a pleasant place to stay.
Need email to email them now.
by Kathy xxx.xxx.75.163
January 29, 2015
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Was this provider's staff friendly?
Yes
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous xxx.xxx.53.171
January 28, 2014
Would you refer this provider to a family or friend?
Yes
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
by Anonymous xxx.xxx.63.203
August 06, 2013
Was this provider's office easy to locate?
Fairly Easy
Did they follow up with you after your appointment?
Yes.
by Anonymous xxx.xxx.154.35
July 06, 2013
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous xxx.xxx.188.145
June 19, 2013
Was this provider's office clean?
It was satisfactory
Are you going to visit this provider again?
If I need to, I'll return
Is this business in a safe neighborhood?
Kind of, I didn't feel completely safe
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Does this provider remember you by name?
No, and they don't make an effort to even try
by Anonymous xxx.xxx.218.216
April 12, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.127.223
July 12, 2012
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Anonymous
February 24, 2012
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Map and Directions
204 Proctor Ave, Revere, MA 02151