Directory > Providers > Senior Care > Nursing Home > TX > Amarillo > Heritage Convalescent Center > Reviews

Heritage Convalescent Center

Nearby

Nursing Homes

Kirkland Court Health & Rehabilitation

Amarillo, TX

Amarillo Nursing Center

Amarillo, TX

Craig Methodist Retirement Community

Amarillo, TX

Georgia Manor Nursing Home

Amarillo, TX
Get Featured on Wellness.com > Learn More
Heritage Convalescent Center
Heritage Convalescent Center
(12 Reviews)
> Get Phone Number & Directions
1009 Clyde St Amarillo, TX 79106
Add a Review

Consumer Feedback

(12 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2 star average for Recommended
We were recommended to go to this facility from the staff at BSA. Whew, I will sure do my own research next time. The staff including the social worker at Heritage Rehab is very unprofessional. The nursing staff would huff and puff if I asked about the progress of my loved one. The social worker would talk over me as I was trying to ask questions, especially if she felt I was asking something she didn't think they could do. I felt bullied when I was just trying to get information to do the best for my loved one. Yes, I understand that everything I ask may not be available or something they can do because of Medicare, but waiting for me to explain my request instead of talking over me saying "Medicare won't pay, " is rude and quite frustrating! I also, had asked several times for the therapist to give me a call so that I could start acquiring any equipment that would be needed when my loved one was to be sent home. I called several times and left messages they never responded. If we had not been at two other facilities last year for rehab, I would have just thought, well this is how rehab facilities are, but that is not the truth. I didn't know how good the last two where until now!! There is not a customer service culture at this facility.
by Anonymous xxx.xxx.127.154
January 13, 2015
Does this provider answer the phone in a reasonable time when you call?
No
Was the music playing while you waited or during your visit pleasant to you?
Somewhat
Did a staff member acknowledge or greet you when you entered?
Barely
Would you recommend this nursing home to others?
Absolutely Not
by Anonymous xxx.xxx.72.21
February 20, 2014
Did this provider promise services he/she couldn't provide?
Yes, they were able to do almost nothing they originally said they could
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Were you able to relax during your appointment?
No, I had to leave I was so distressed
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
by Anonymous xxx.xxx.147.52
July 04, 2013
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous xxx.xxx.186.169
May 02, 2013
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
by Anonymous xxx.xxx.227.75
April 30, 2013
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
by Anonymous xxx.xxx.86.209
March 10, 2013
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this nursing home answer all of your questions?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Anonymous
January 18, 2012
When we arrived with my mom .Three people came out with blankets and covered her up and helped her inside. Everyone came in and indroduced themselves to her and us and made us feel very welcomed. They were so very kind and attentive to my mom. They spoke with us and put are minds at ease that if any problems arose they would contact us immediatly. I would highly recommend Heritage to anyone looking for a place that will make your family member feel safe and cared for.
by Laura
November 26, 2011
Does this provider treat their staff well?
Not at all. I felt terrible for all the staff members
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
November 07, 2011
Was this provider's staff friendly?
No, they were rude
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
by Anonymous
July 01, 2011
Add a Review
Map and Directions
1009 Clyde St, Amarillo, TX 79106