Heritage Convalescent Center

Heritage Convalescent Center
Heritage Convalescent Center 1009 Clyde St Amarillo, TX 79106

Heritage Convalescent Center

Heritage Convalescent Center is a Nursing Home facility at 1009 Clyde St in Amarillo, TX.
Primary Specialty

Nursing Home

Services Heritage Convalescent Center provides extended-stay nursing care to seniors with varying levels of disabilities in Amarillo, TX.

Please call Heritage Convalescent Center at (806) 352-5295 for more information or to schedule an on-site visit.
Consumer Feedback
(12 Reviews)
3 star average for Service
3.5 star average for Environment
4 star average for Expertise
2.5 star average for Staff
2 star average for Recommended
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Recent Reviews
We were recommended to go to this facility from the staff at BSA. Whew, I will sure do my own research next time. The staff including the social worker at Heritage Rehab is very unprofessional. The nursing staff would huff and puff if I asked about the progress of my loved one. The social worker would talk over me as I was trying to ask questions, especially if she felt I was asking something she didn't think they could do. I felt bullied when I was just trying to get information to do the best for my loved one. Yes, I understand that everything I ask may not be available or something they can do because of Medicare, but waiting for me to explain my request instead of talking over me saying "Medicare won't pay, " is rude and quite frustrating! I also, had asked several times for the therapist to give me a call so that I could start acquiring any equipment that would be needed when my loved one was to be sent home. I called several times and left messages they never responded. If we had not been at two other facilities last year for rehab, I would have just thought, well this is how rehab facilities are, but that is not the truth. I didn't know how good the last two where until now!! There is not a customer service culture at this facility.
When we arrived with my mom .Three people came out with blankets and covered her up and helped her inside. Everyone came in and indroduced themselves to her and us and made us feel very welcomed. They were so very kind and attentive to my mom. They spoke with us and put are minds at ease that if any problems arose they would contact us immediatly. I would highly recommend Heritage to anyone looking for a place that will make your family member feel safe and cared for.
Recent Polls
Does this provider answer the phone in a reasonable time when you call?
Was the music playing while you waited or during your visit pleasant to you?
Did a staff member acknowledge or greet you when you entered?
Would you recommend this nursing home to others?
Absolutely Not
Did this provider promise services he/she couldn't provide?
Yes, they were able to do almost nothing they originally said they could
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Were you able to relax during your appointment?
No, I had to leave I was so distressed
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
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