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Guilderland Center Nursing Home Inc

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Guilderland Center Nursing Home Inc
Guilderland Center Nursing Home Inc
(6 Reviews)
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428 Rte 146 Guilderland Center, NY 12085
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Consumer Feedback

(6 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Staff
3.5 star average for Staff
Recommended
2 star average for Recommended
Expertise
4 star average for Expertise
THERESIA DORGAN I DIED OCT 22 2016

MY FAMILY HAS REQUESTED A PHONE CONVERSATION FROM THE
ASST. GARY MARCH...AND THE MANAGER OF GUILDERLAND
CENTER NURSING...
THEY HAVE NOT RETURNED MY FAMILY S CALL. WHY?
WOULD THEY LIKE ME TO TELL MY STORY..AS TO WHAT HAPPENED TO ME...WHILE IN THE CARE OF THIS FACULITY.???
I WILL NEVER FORGIVE YOU...FOR WHAT YOU HAVE DONE..
NEVER. NO STARS FOR YOU...
by Jean Kerr xxx.xxx.202.246
October 24, 2016
Is there a rating under one star? My brother is a patient there, but not for much longer if we can help it. As the family, we've only had a good experience with one of the staff. The rest lie about the care and the condition of the patient when asked to check. My brother has been denied water, a basic essential of life. He has been sent to the hospital at least three times for dehydration. At least twice it was after family had called to check on him out of concern for how he sounded on the phone (slurred speech and total disconnect from conversation); the staff would report that he's fine. God willing, he will NEVER see the inside of that place ever again! The whole family, local and out of state, is furious!
by Angry xxx.xxx.118.15
June 22, 2016
Was this senior care facility's staff friendly?
They were decent
Are you going to visit this senior care facility again?
Not if my life depended on it
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
Did this senior care facility prominently display their credentials or business license?
Yes
Was it easy to find parking at this senior care facility?
Yes, it was convenient
by Anonymous xxx.xxx.44.55
November 12, 2014
No one on staff answers your calls or returns calls that you make.My mom is suppose to be there for rehab and she still hasn't been evaluated,after many weeks.I'd give them a poor rating except the staff on the floor is pleasant.Most of time she's not out of bed,the room is dark and her tv isn't even on.
by diane xxx.xxx.36.222
August 25, 2014
In general , the facility meets the basic needs by providing assistance with ADL's Activities of Daily Living. However, there is little in the way of social interaction.
My mother , who is elderly, basically sits in her room most of the day. Prior to her becoming a resident at this facility, my mother was a very social person.
Overall staff does their best given the ratio of staff-resident.
It did take 6 months for the facility dentist to fit my mother for a new set of upper dentures and now they do not fit in her mouth. She needs to be refitted. .
by rb xxx.xxx.110.241
March 26, 2013
The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. They were very polite and helpful and made sure that I had everything I needed. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. They were somewhat easy to reach in an emergency. They didn't answer the call at first, but did eventually call me back.
by Danielle
December 27, 2011
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Map and Directions
428 Rte 146, Guilderland Center, NY 12085