Cromwell Center--Genesis ElderCare Network

Cromwell Center--Genesis ElderCare Network
Cromwell Center--Genesis ElderCare Network 8710 Emge Rd Baltimore, MD 21234
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Consumer Feedback

(18 Reviews)
3 star average for Service
4 star average for Environment
3 star average for Expertise
3 star average for Staff
3.5 star average for Recommended
1.5 star average for Value
This review is based on someone who has worked in healthcare management and operations for 3 decades; this place is poor!~!
To start, a client is a current patient there; call bells answered in 8-10 minutes if at all; then they come in to see what you need and never return; the activity staff, roll their eyes about other patient reactions to other patients and family members; this was witnessed last night; poor social interaction for an activity staff; the nursing staff comes in and leaves the medication in cups on the bedside table!!! Who does that!!! The patient could not even take her own meds!! I asked the nurse to help her and she said she had too many people that the patient was able to do it herself! The Director of Social Work has no bedside manner nor social skills; all the patients complain about her and so do the other departments and she is still there!! Therapy, a patient shared with me last night that he was discharged; he is totally independent with everything and therapy came to his room to get him and bring him back to therapy and he asked why and was told they were picking him back up!!! He said he cannot wait to get out of there!! you dont pick up a patient if they are independent!! This place needs a total staff overhaul with caring people people who have compassion and want to take care of people not just sit at the desk and talk and be on their cell phones!! Stay away...far away!
by Cindi
December 18, 2015
Did this senior care facility prominently display their credentials or business license?
No, I never saw one
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
Was this senior care facility's staff friendly?
Not one bit
How would you compare this senior care facility to other senior care facilities you have visited?
The worst I have seen
Does this provider remember you and your circumstances at every appointment?
by Anonymous
June 05, 2014
Would you refer a friend or family member to this senior care facility?
No, If I had known how terrible they were I never would have gone.
Was this senior care facility's staff friendly?
Not one bit
Was this senior care facility clean?
No, I didn't feel comfortable at all
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Did you leave the office feeling satisfied with your visit?
Not really
by Anonymous
May 26, 2014
Was this provider's staff friendly?
Not Really
Was the temperature in the office acceptable to you?
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Would you recommend this nursing home to others?
Absolutely Not
Did this nursing home answer all of your questions?
Some were answered
by Anonymous
February 16, 2014
My mother was in the transitional care unit after being discharged from the hospital. They took excellent care of her. The meals were well balanced, the physical and occupational therapists were knowledgeable, and the social activities were varied and kept her alert. Help came quickly whenever she used the buzzer. I was very happy with the level of professionalism and felt that she was well cared for at Genesis Cromwell Center.
by Mary F.
February 04, 2014
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Does this provider promptly return your phone calls?
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Would you recommend this nursing home to others?
If I Had To
Was this provider's staff friendly?
Friendly Enough
by Anonymous
February 03, 2014
Was this provider's office easy to locate?
Fairly Easy
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider use current and safe equipment?
Fairly current
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
by Anonymous
December 18, 2013
Do not send a loved one to this facility. My father spend two months there and no one was friendly or kind The staff would never look up from the nursing station to answer a a question or to hep.. Dad's bed was broken the entire time although we mentioned in to the social worker and nursing supervisor on multiple occasions. He spent all fo his days in a broken chair in the hall and his "room" had no TV or even an outlet to plug n a radio or lamp! This place looks OK on the outside but it's a mess in terms of compassionate, knowledgeable staffing. Even the nurses told us to move him to a better facility.
by CB
October 11, 2013
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Does this provider welcome questions?
No, They dismissed my questions as unimportant
by patty
March 21, 2013
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous
December 22, 2012
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