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Casa Real Health Care Center

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Casa Real Health Care Center
Casa Real Health Care Center
(13 Reviews)
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1650 Galisteo St Santa Fe, NM 87505
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Consumer Feedback

(13 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
2.5 star average for Recommended
Value
4 star average for Value
The cleaning group was friendly and cared about the residents. The nursing staff NEVER went into the patients rooms and were never knowledgeable about the clients needs. Present family members were essentially put off and essentially ignored. Will "mom have a bath today?" Essentially yes later, oops much later. No skilled care enters patient rooms unless forced.
by Mary Robinson xxx.xxx.215.100
November 09, 2014
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Is this business in a safe neighborhood?
Kind of, I didn't feel completely safe
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
by Anonymous xxx.xxx.78.145
November 05, 2013
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous xxx.xxx.209.37
September 23, 2013
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
by Anonymous xxx.xxx.93.184
July 07, 2013
Their equipment was minimal and outdated My overall experience with this nursing home was just ok. I'm not sure if I would go out of my way to recommend them to anyone. Their prices were very fair. The level of care you get for the price is what you would expect in a facility who takes in indigents and has a very low budget. I have known people who were very dissatisfied with the level of care their relatives received, but in all these cases they had no other real option and there are worse places in New Mexico.
by Jivan xxx.xxx.214.84
March 13, 2013
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was this provider's office too loud?
No, it wasn't too loud
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Would you refer this provider to a family or friend?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.136.77
January 22, 2013
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
by Anonymous xxx.xxx.192.154
October 09, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Amadeo xxx.xxx.157.244
June 13, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.151.36
June 04, 2012
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this nursing home answer all of your questions?
Yes
Did you feel safe in this provider's care?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
December 13, 2011
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Map and Directions
1650 Galisteo St, Santa Fe, NM 87505