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Douglas Heller, MD

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Douglas Heller, MD
(13 Reviews)
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63 Hurley Ave Kingston, NY 12401
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Consumer Feedback

(13 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
I'm looking for a new internist, as I am completely dissatisfied with my "care" by Dr. Heller.The last straw was recently, when I was scheduled for a small procedure with a specialist, that doctor wanted me to get medical clearance. Having been dissatisfied already, I made the appt. with Dr.Heller's PA. He ordered blood work. When the results were ready, they were sent to Dr. Heller, as primary care doctor. The PA called me with the results ASAP because I was having a serious problem with anemia. The PA asked me if I was sure Dr. Heller was my primary care doctor and I said yes that I had been seeing him for about 18 months approx., and had seen him maybe about 6 times during that time. Dr. Heller, from what I was told, had called his PA when he received the blood work results, telling him that he didnt recognize my name and had not met me before. This is suppose to be the doctor coordinating my overall care. Dr. Heller has been neither proactive nor reactive. I have had to ask for what was standard care from my prior doctors. I have multipe chronic but fairly stable medical issues except for about 3 that I am receiving active treatment for. I have both medicare and a 2nd insurance, but neither pay well. I feel that perhap Dr. Heller does not put much effort or time in my care because my insurance doesn't pay much, so he doesnt put much time into chronic patients
by grandma12401 xxx.xxx.142.205
August 08, 2016
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Would you recommend this internist to others?
I Already Have
Did this provider have reasonable prices?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by hellerfan xxx.xxx.132.16
February 04, 2013
Did this provider answer all of your questions?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.121.125
August 23, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.36.165
May 15, 2012
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous
February 19, 2012
Was this provider's staff friendly?
Yes
Was this provider late to your appointments?
No, they were on time
Was the waiting area spacious?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
by Anonymous
August 23, 2011
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
by Anonymous
July 13, 2011
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
by Anonymous
July 01, 2011
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous
June 22, 2011
I decided to leave Heller because he promotes himself as a holistic MD but I concluded that he's not. I saw his nurse practitioner because I had high blood pressure and she prescribed a diuretic. This is a standard allopathic approach, as I understand it. It may not be the best alternative but it’s undeniably a reasonable and appropriate one by conventional allopathic standards. There are issues with it, though (chronic dehydration has negative health effects), and it fails totally to address any underlying causes for the high BP. Concerned that this approach might be inadequate, I consulted a true holistic/integrative MD who found underlying conditions that would probably have led to a stroke or worse. He treated them all, including the high BP, successfully.

Because of this history, I decided to leave Heller and made plans to see another doctor in the hope of getting what I’d call a more attuned and attentive level of care. When Heller learned about this, he summarily dismissed me from his practice, leaving me transitionally without a primary care physician. There was no other reason for the dismissal. His arbitrary decision to do this was in my view officious, punitive, inappropriate and borderline unprofessional. I cannot recommend a doctor who dismisses a patient (punishes him, really, in my judgment) for exercising his right to choose another physician.
by ABonetoPick
April 22, 2011
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Map and Directions
63 Hurley Ave, Kingston, NY 12401