Pamela Cowell, MD

Pamela Cowell, MD
120 14th Ave Se Suite C Puyallup, WA 98372
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Consumer Feedback

(20 Reviews)
3 star average for Service
4 star average for Environment
4 star average for Expertise
3 star average for Staff
3.5 star average for Recommended
3.5 star average for Value
I came to this office seeking a new ob gyn because I thought I was pregnant. I had blood work completed at a nearby lab for pregnancy test results. I was told by the office that they would call me with the results. That never happened. I had to call them and they still didn't have the results after plenty of time had passed. So I had to wait again for them to call but they didn't, and I had to call them again. During this waiting period I had a complication arise in which I needed to call their after hours emergency phone number to seek advice on the weekend. They never called me back the entire weekend, and I once again had to call them on Monday morning. I can't imagine putting my trust in this office for my prenatal care. I promptly found another provider!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Is this business handicap-accessible?
No, I didn't see any ramps or wheelchair accessibility
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this OBGYN use current and safe equipment?
Was this provider's staff friendly?
Friendly Enough
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Does this provider offer any coupons, discounts or promotions?
Sometimes, but you have to really look
Did this OBGYN promptly notify you about any test results?
Not really, it was about average
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
I had to wait in the waiting room about an hour past my appointment. The staff was friendly and the DR was helping another patient so I didnt mind the wait. The music in the waiting room as well as in the patient rooms was very loud Christian music- I had to ask the DR to turn it down so that we could have a discussion. The DR was kind and thorough but seemed overly concerned about the financial state of her business. Our conversation was driven by her negative opinions about insurance companies and how we couldnt discuss certain topics because my insurance wouldnt cover it. I do feel like she is a very kind and knowledgable but I have to admit that I walked away from my appointment feeling a bit uncomfortable.
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Are you going to visit this provider again?
Not if my life depended on it
Would you refer this provider to a family or friend?
No, I wasn't impressed
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
Does this provider remember you by name?
Sometimes, but not always
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was this provider friendly?
Very! The most welcoming office I've visited!
Did they follow up with you after your appointment?
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was this provider late to your appointments?
No, they were on time
I sat for over and hour past my appointment before being seen. I went in for birth control and when she asked if I wanted and IUD, I said i was not comfortable with one. She kept pressuring me and pushing the IUD after I repeatedly told he I did not want one! I finally walked out of the exam room because I had enough. She proceeded to follow me and talk about my health care in the presence of other patients. Extremely unacceptable!
I then decided to switch doctors and I have called SIX (6!!!!!!!) times to get copies of my records and they always say they will call when they are ready. They never call. I wanted
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