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Steven Kinney, MD

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Steven Kinney, MD
Hermitage Family Practice
(66 Reviews)
> Get Phone Number & Directions
244 Jackson Meadows Dr Hermitage, TN 37076
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Consumer Feedback

(66 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
4.5 star average for Value
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this provider's office too cold?
Not at all, it was the perfect temperature
Does this provider offer any coupons, discounts or promotions?
Yes, they always have specials going on
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
January 17, 2012
As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time.
by Alfredo
January 11, 2012
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
January 07, 2012
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did this provider have reasonable prices?
Yes
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous
January 06, 2012
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Are you going to visit this provider again?
Without a doubt!
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous
January 04, 2012
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
November 15, 2011
Does this provider offer flexible appointment times?
Yes
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Was this provider's office too cold?
No, it was fine
by Anonymous
November 07, 2011
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
by Anonymous
October 19, 2011
They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. I have already sent so many people here. They truly deserve more recommendations than I can give! They had a huge selection of magazines in the waiting room. I was able to find some of my favorites and they kept me entertained while I was waiting for my appointment. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. (This review was automated based on my answers, but really it is right on lol)
by chris
October 18, 2011
Was this provider's office easy to locate?
Fairly Easy
by Anonymous
October 11, 2011
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Map and Directions
244 Jackson Meadows Dr, Hermitage, TN 37076