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Matthew Frantz, DO

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UH South Primary Care

Broadview Heights, OH

UH Broadview Heights Health Center

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UH State Road Family Medicine

Broadview Heights, OH

UH Broadview Heights Health Center

Broadview Heights, OH
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Matthew Frantz, DO
State Road Family Practice
(52 Reviews)
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12744 State Rd North Royalton, OH 44133
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Consumer Feedback

(52 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Poor office staff. Most time the wait past the scheduled appointment time is over an hour. Finding another physician that respects patients time. After waiting 40 minutes today for a routine physical, I had finally had enough and told the receptionist to cancel. She asked if I wanted to reschedule. I said no, I would find another doctor and I don't know why you even make appointments. She apparently does not care. No, "let me check on how long", just, ok.
by Jeff xxx.xxx.145.65
October 13, 2015
Thank you, Dr Matt. Like talking to a GOOD friend.
by The Kid xxx.xxx.121.1
August 26, 2014
Called State Road Family Practice to see about getting a prescription sent to my pharmacy without having to go into the Drs. office on a visit, but was told they would not do it, that I had to make an appointment. I have been a patient with SRFP for quite some time so I was not happy they would not send a prescription over to my pharmacy for some Poison Ivy I contacted. An appointment would have taken a few weeks,
The person I spoke with was not friendly at all, and kind of chastised me for not wanting to pay for an office visit, which I believe was not needed, and would take to long to get.
by Mike xxx.xxx.220.102
August 04, 2014
Were the waiting room chairs comfortable at this doctor's office?
Yes
Was this doctor's staff friendly?
Yes
Would you recommend this doctor to others?
Yes
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Was this provider helpful about using your insurance coverage?
Yes
by Anonymous xxx.xxx.109.162
April 22, 2014
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Would you refer this provider to a family or friend?
Yes
Does this provider treat every client equally?
Yes, they don't show favoritism
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous xxx.xxx.65.71
November 08, 2013
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
by Anonymous xxx.xxx.209.182
August 23, 2013
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did this family doctor answer all of your questions?
Yes
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Were you able to relax during your appointment?
Yes, I was completely at ease
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous xxx.xxx.98.100
May 15, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was it easy to make an appointment with this provider?
Yes
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous xxx.xxx.48.12
April 20, 2013
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous xxx.xxx.50.73
April 15, 2013
Was it easy to make an appointment with this provider?
Yes
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.146.234
April 08, 2013
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Map and Directions
12744 State Rd, North Royalton, OH 44133