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Matthew Frantz, DO

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UH State Road Family Medicine

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UH Broadview Heights Health Center

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Matthew Frantz, DO
State Road Family Practice
(52 Reviews)
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12744 State Rd North Royalton, OH 44133
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Consumer Feedback

(52 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Were the waiting room chairs comfortable at this family doctor's office?
They were average
by Anonymous
December 21, 2011
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider listen to your input and concerns?
Yes
by Anonymous
December 18, 2011
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Would you refer this provider to a family or friend?
Yes
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
November 30, 2011
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Does this provider remember you and your circumstances at every appointment?
Yes
Was this provider's staff friendly?
Yes
Are you going to visit this provider again?
Sure
by Anonymous
November 15, 2011
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
November 15, 2011
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
November 14, 2011
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Would you recommend this family doctor to others?
No
by Anonymous
October 18, 2011
I am a regular patient and I have always had a good experience with them. They've never used foul language. They are always polite and courteous. I was confident that they were using the latest treatment methods. They have always accommodated me with a same day appointment, when I really needed to be seen. They even helped lower my bill and gave me samples when available when I lost my job and had no health insurance. I have referred them to my family and friends.
by Patti
September 14, 2011
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider seem up-to-date with the current advancements in their field?
Yes
Are you going to visit this provider again?
Without a doubt!
by Anonymous
September 03, 2011
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
August 30, 2011
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Map and Directions
12744 State Rd, North Royalton, OH 44133