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Philip Martin, MD

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Philip Martin, MD
Southern Eye Assoc
(16 Reviews)
> Get Phone Number & Directions
2801 Blue Ridge Rd Ste 200 Raleigh, NC 27607
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Consumer Feedback

(16 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Was this provider friendly?
Yes
Does the provider's staff treat you well?
Yes
Did this provider take time with you at your appointment?
Yes
Would you recommend this ophthalmologist to others?
I Already Have
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
by Anonymous xxx.xxx.147.1
February 18, 2014
One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. When I left my appointment I was so pleased with my experience that I knew right then I would recommend them to everyone I know. The office was easy enough to find. I spend a little too much time in the waiting room. I've waited longer at other offices, but I was hoping to be seen sooner. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting.
by j kapiko xxx.xxx.134.136
December 05, 2013
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
Did you spend a lot of time in the waiting room at this provider's office?
Yes, I had to reorganize my schedule
by Anonymous xxx.xxx.164.178
April 11, 2013
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Doris Becoat xxx.xxx.133.223
December 06, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.166.187
July 20, 2012
I have always been impressed with how Dr. Martin handled one of my patients. I am an optometrist in Fayetteville and I referred a patient to Dr. Martin about five years ago. This patient called my home late Friday evening and said she was having light flashes, floaters, and a dark area in her vision. This is a classic description of a retinal detachment and it can lead to blindness within a day or two without treatment. This patient was in Cary, so I paged Dr. Martin. He did not know me but he returned my page and agreed to see this patient the next day. Basically he was agreeing to see a patient I had not personally examined but assumed had a serious problem and he went in Saturday morning just to see this one patient. It was a detached retina and his surgery saved her vision. There are not many eye surgeons that would have been willing to do that. Very impressive. William Vaughan, OD
by William Vaughan, OD xxx.xxx.40.160
March 28, 2012
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Did you leave the office feeling satisfied with your visit?
Completely!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Are you going to visit this provider again?
Without a doubt!
by Anonymous
February 15, 2012
I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. They had quite a few interesting magazines, which made my time in the waiting room go by much faster.
by Anonymous
December 15, 2011
Was this provider late to your appointments?
No, they were on time
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
by Anonymous
December 01, 2011
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Anonymous
September 29, 2011
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Map and Directions
2801 Blue Ridge Rd Ste 200, Raleigh, NC 27607