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Jill Pence, MD

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Jill Pence, MD
Highland Oaks Internal Med
(6 Reviews)
> Get Phone Number & Directions
730 Highland Oaks Dr Ste 201 Winston Salem, NC 27103
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Consumer Feedback

(6 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Recommended
5 star average for Recommended
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
by Anonymous xxx.xxx.42.190
October 17, 2012
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Anonymous
December 05, 2011
They were cold and unwelcoming here. I felt extremely uncomfortable the entire appointment. Getting an appointment at this office wasn't too difficult. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all.
I felt rushed during my appointments and although on time for my appointments I was required to wait either in the waiting room or in the examining room for 15-30 multiple times. The office staff seems uncertain many things that relate to insurance and confirming correct information. I had to provide insurance information multiple times and they had to resubmit visits to insurance because it was processed incorrectly. I was hung up on by the office manager. I had an EKG done and it was lost so had to re-do. I have had nothing but problems and was forced to go elsewhere.
by Cole
November 16, 2011
Would you recommend this internist to others?
Yes
Was the waiting area spacious?
Yes
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous
October 03, 2011
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
Does this provider remember you and your circumstances at every appointment?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
September 29, 2011
Was this provider friendly?
Very! The most welcoming office I've visited!
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Did this provider rush your appointment?
Not too much, but somewhat
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous
April 06, 2011
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Map and Directions
730 Highland Oaks Dr Ste 201, Winston Salem, NC 27103