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Shannon Heese, Office Manager

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Shannon Heese, Office Manager
Dr. Sanford Neil Morrison, DDS
(9 Reviews)
> Get Phone Number & Directions
904 Kempsville Road Suite 102 Virginia Beach, VA 23464
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
It was "ok". The surgeon once walked out of my room to take a phone call without saying anything - no excuse me or anything - he just walked out when he was told he had a call. When he did my surgery as inpatient he never went to my room to tell me or my family what would be done and never came to check on me after surgery. His office did not contact me to make sure I had a follow up scheduled or anything, we had to do all the leg work and figure out what the surgery was and what i was supposed to do next. They give me a hard time about trying to pick up a prescription and won't call in my medication even though it is not narcotics or anything crazy. The young front desk girl with the long dark hair could not possibly be any more rude than she is. The thin red head who works in the back is always extremely nice and if everyone could behave the way she does I would be able to give you five stars. Oh and thanks for flooding my mailbox with EOBs from my insurance company when you keep refiling the same claims every single week until they pay. it is really overkill on your part.
by annoyed in norfolk xxx.xxx.56.99
November 18, 2014
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did you leave the office feeling satisfied with your visit?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Dee xxx.xxx.71.109
October 23, 2013
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider have reasonable prices?
Absolutely!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by Anonymous xxx.xxx.255.24
June 14, 2013
They paid close attention to me and all of my questions were answered. Their staff was friendly enough, but they didn't go out of their way to help me. I felt like my needs were mostly met, but they didn't make any extra effort. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else. I was overcharged for services which included paying for a bone graft that was never performed (roughly $500).
by Tom xxx.xxx.193.62
January 18, 2012
Were you able to relax during your appointment?
Yes, I was completely at ease
Was this provider late to your appointments?
No, they were on time
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
December 07, 2011
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Were you able to relax during your appointment?
Yes
by Anonymous
November 14, 2011
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider use excessive foul language?
No
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
November 03, 2011
Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Everyone in my community knows that they are the absolute best in the field. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated.
by shekela bethea
October 20, 2011
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
by Anonymous
July 13, 2011
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Map and Directions
904 Kempsville Road Suite 102, Virginia Beach, VA 23464