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Castle Dental Center

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Castle Dental Center
Castle Dental Center
(11 Reviews)
> Get Phone Number & Directions
4525 Hixson Pike Hixson, TN 37343
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Consumer Feedback

(11 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
I love the service you get from Castle Dental, Dr Edwards is so friendly and very conscious of your pain level. I have gone here many years(even their old place on Hixson Pike). My husband & son also come here.
We feel almost like family, they are so very nice.
by Morene xxx.xxx.77.16
May 28, 2017
Do not go here. I couldn't even make it back to the doctors or dental staff because the front desk people were absolutely terrible!!!! I called to make an appointment and they scheduled me for a 340 new patient X-ray appointment. They told me to be there 10 minutes early to fill out paperwork, so I asked the lady on the phone "okay I should be there at 330?" She responded yes. I show up for my appointment at 330 on the dot and one of the ladies at the front desk tells me that my appointment was at actually at 310 and that they can no longer see me and that I would have to reschedule for next week. She was incredibly rude because I know for sure whoever I talked to told me 340. Every time I had called before this I had been spoken to very rudely as well. STAY AWAY! If their front staff is this rude I can only imagine how the other staff is.
by Anonymous xxx.xxx.83.20
April 15, 2015
Oweed by a for profit corporation so you know where you stand in line of importance. The $$ comes first and it feels like they are committed to getting the final dollar from you in the name of good dental health
by Spector xxx.xxx.68.107
January 08, 2014
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
by Anonymous xxx.xxx.164.130
November 05, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by stacy burke xxx.xxx.222.254
January 19, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.33.188
January 12, 2012
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this dentist provide helpful oral health techniques you could practice at home?
Yes
by Anonymous
November 03, 2011
Was it easy to make an appointment with this provider?
No, it took a while
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Did this dentist provide helpful oral health techniques you could practice at home?
Not really, I was given a couple tips but not very many
Was this dentist friendly?
Friendly Enough
Have the fillings, crowns, or veneers you've received lasted?
Yes, they lasted as long as they were supposed to
by Anonymous
August 12, 2011
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
Are you going to visit this provider again?
Without a doubt!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Did you experience any unnecessary pain while your teeth were cleaned?
No
by Anonymous
April 13, 2011
I was in a little too much pain when I left my appointment. I feel like if they had been more careful I could've avoided being in that much pain. I was able to bear it, but it definitely wasn't enjoyable. They overcharged and never got my braces right. Their staff was somewhat friendly, but they didn't go out of their way to make me feel welcome. They make no effort to make me feel special. I don't think they appreciate my loyalty to them. They briefly listened to me, but quickly downplayed everything I said or stopped paying attention. Every time I'd ask a question, it seemed like they were annoyed and didn't want to give me an answer. I understand they're busy, but they should really treat their clients better.
by bossyd
March 10, 2011
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Map and Directions
4525 Hixson Pike, Hixson, TN 37343