Capital City Dental Center

Capital City Dental Center
Capital City Dental Center 3401 Hartzdale Drive Suite 122 Camp Hill, PA 17011
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Consumer Feedback

(15 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
3 star average for Value
We went to Capitol Dental Care as my wife had been there before, for reconstructive surgery and one of the caps fell out. We made an appoint with them and showed up to find that everyone that had been there had left. My wife went back for her appointment then I was pulled into a business office. They told us that what she needed was going to cost us $568.88 and they needed that money up front before we could schedule any appointments to start the work. I asked them about our insurance and they proceeded to tell me that this cost was above our insurance. I went ahead and charged the amount on a credit card so that they could schedule the appointments. They scheduled 4 appointments. After the first two appointments they called my wife a day before the 3rd and told her that she did not need any more of the service, that they where satisfied with how things where and she did not need to come in for her 3rd or 4th appointment. My wife told me this and I proceeded to call them to find out about a refund for half the service. they said "let us look into it" a week later I called back. I got the same run around. a month later and multiple calls, I had nobody contact me back with a resolution so I called my insurance company to make sure that they did not try and charge the other services to the insurance company. My Insurance company told me that the service that I was charged for was covered in full by the insurance company and we should have never been charged a dime. I called them and informed the receptionist that I had been trying to resolve this and had no response and asked her to pass on the new information from my insurance company. Here I am 4 months later STILL with no response and still getting the run around. This place is a den of thieves. STAY AWAY
Service and quality of dental work has declined since the retirement of former staff. The new staff are rude and they over charge. They are not trustworthy people.
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Does the provider's staff try to be helpful?
Mostly
Did this provider seem up-to-date with the current advancements in their field?
Definitely
Did you feel safe in this provider's care?
Yes
They are a rip off! Their work is not ensured and they charge even at their mistake! Their front staff don't smile and they are very rude!! They charge off of a made up amount in their head. They don't answer the questions off of the profession, they answer it off of how much money they can make off of you. Horrible place smells old with old equipment. They use Lysol wipes to sanitize the tools!!! They make money off of ripping people off!! DO NOT WASTE YOUR TIME!!
Was the water they used during your teeth cleaning a comfortable temperature?
Absolutely! It was the perfect temperature
Did this dentist offer you anesthetic when appropriate?
Definitely! They paused every few minutes to make sure I was comfortable
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Was this provider late to your appointments?
No, they were on time
Was the dental equipment clean?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did you leave the office feeling satisfied with your visit?
Completely!
Were you able to watch TV during your dental procedure?
No, but I was able to read a magazine
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was this provider's office easy to locate?
Fairly Easy
Did this provider listen to your input and concerns?
Yes
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Does this provider have helpful information available online?
No, just a basic listings page
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. All my questions were answered.

They know that I have some anxiety about the dentist and always do their best to make sure I am comfortable. They are extremely patient and understanding, I highly recommend this practice.
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. I am a very nervous dental patient and they always take the time with me to make me comfortable. They go above and beyond to ensure that I have a good experience every time.
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