We went to Capitol Dental Care as my wife had been there before, for reconstructive surgery and one of the caps fell out. We made an appoint with them and showed up to find that everyone that had been there had left. My wife went back for her appointment then I was pulled into a business office. They told us that what she needed was going to cost us $568.88 and they needed that money up front before we could schedule any appointments to start the work. I asked them about our insurance and they proceeded to tell me that this cost was above our insurance. I went ahead and charged the amount on a credit card so that they could schedule the appointments. They scheduled 4 appointments. After the first two appointments they called my wife a day before the 3rd and told her that she did not need any more of the service, that they where satisfied with how things where and she did not need to come in for her 3rd or 4th appointment. My wife told me this and I proceeded to call them to find out about a refund for half the service. they said "let us look into it" a week later I called back. I got the same run around. a month later and multiple calls, I had nobody contact me back with a resolution so I called my insurance company to make sure that they did not try and charge the other services to the insurance company. My Insurance company told me that the service that I was charged for was covered in full by the insurance company and we should have never been charged a dime. I called them and informed the receptionist that I had been trying to resolve this and had no response and asked her to pass on the new information from my insurance company. Here I am 4 months later STILL with no response and still getting the run around. This place is a den of thieves. STAY AWAY
They are a rip off! Their work is not ensured and they charge even at their mistake! Their front staff don't smile and they are very rude!! They charge off of a made up amount in their head. They don't answer the questions off of the profession, they answer it off of how much money they can make off of you. Horrible place smells old with old equipment. They use Lysol wipes to sanitize the tools!!! They make money off of ripping people off!! DO NOT WASTE YOUR TIME!!
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. All my questions were answered.
They know that I have some anxiety about the dentist and always do their best to make sure I am comfortable. They are extremely patient and understanding, I highly recommend this practice.
Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. I am a very nervous dental patient and they always take the time with me to make me comfortable. They go above and beyond to ensure that I have a good experience every time.
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