My dental fears are probably the worst of anyone I've ever known, yet I just had the absolute best experience with my new favorite dentist Dr. Michael Russ. He was incredibly personable, knowledgeable and for the first time in decades I am not afraid to see my dentist. Please, if you have had bad experiences before, go see Dr. Russ, you will not regret it.
I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice.
Office was extremly unprofessional, including the dentist. He was rude and would not perform the work i needed to be done inststed on tryin to make me have other unnessasary work done..... I do not agree with the way they do business here, it is always their way or the highway. They are so uncooperative if a customer complains and are never willing to admit if they are wrong. I was in a little too much pain when I left my appointment. I feel like if they had been more careful I could've avoided being in that much pain. I was able to bear it, but it definitely wasn't enjoyable. I wasn't very happy with how inconveniently located their business was because if I had known how long it would take me to get there I might have just gone somewhere else. It was really far from the freeway and other shopping centers.
They made the extra effort to make sure every question and concern I had was addressed. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. They had a huge selection of magazines in the waiting room. I was able to find some of my favorites and they kept me entertained while I was waiting for my appointment.
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