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Hyalite Family Dentistry

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Hyalite Family Dentistry
Hyalite Family Dentistry
(13 Reviews)
> Get Phone Number & Directions
1195 Stoneridge Drive Bozeman, MT 59718
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Consumer Feedback

(13 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
2 star average for Value
Dr. Monson and his dental staff did an excellent job conducting the services I had done. I would recommend them based on those services. I would not recommend them based on the interactions I have had with the front desk staff. From my experience I highly recommend dealing with any insurance claims independently. A claim that should have been handled without issues took over 6 months and 6 submittals to conclude due to staff mistakes that they were continually unable to resolve, and in an unprofessional manner. I then took matters into my own hands, and the issue was resolved IMMEDIATELY. It will not make up for the unprofessional and self-righteous demeanor of the front desk staff and their inability to admit to their mistakes. Instead they tried to push-off the error onto the insurance company- which had no part in the mistake. The insurance company handled the situation objectively, and were able to tell me mistakes the front desk continued to make. Thus, resulting in an over-due finalization of my claim. All in all, the dental work is great, but don't rely on the front desk staff for efficiency or honesty. Just plan on doing it yourself.
by Patient xxx.xxx.217.4
November 14, 2015
Always friendly, informative, and professional. Excellent dentist. Administrative staff helpful with insurance filing.
All around a great health provider I have recommended dr Monson to many friends with similar feedback
by Mark xxx.xxx.199.207
August 18, 2015
I had a bad experience with Dr. Monson, whose work left me with a dysfunctional bite and a debilitating speech impediment. Not recommended.
by UnhappyPatient xxx.xxx.21.194
December 13, 2014
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous xxx.xxx.8.164
October 05, 2013
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Was this dentist friendly?
Extremely Friendly
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Have the fillings, crowns, or veneers you've received lasted?
Definitely! They lasted even longer than they were supposed to
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by bob xxx.xxx.194.49
November 19, 2012
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Was this provider's office too cold?
No, it was fine
Was this provider's staff friendly?
Yes, they went above and beyond
Does this dentist use current and safe equipment?
Yes; the equipment is very advanced!
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
by Anonymous xxx.xxx.31.195
October 30, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Elizabeth xxx.xxx.50.152
August 13, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.121.203
March 29, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.113.25
February 02, 2012
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Were you able to watch TV during your dental procedure?
Yes! I was able to choose between watching TV or reading a magazine
Would you recommend this dentist to others?
Yes
by Anonymous
September 21, 2011
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Map and Directions
1195 Stoneridge Drive, Bozeman, MT 59718