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Burdo Thomas J DDS Pc & Payne Robert M DDS

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Burdo Thomas J DDS Pc & Payne Robert M DDS
Burdo Thomas J DDS Pc & Payne Robert M DDS
(4 Reviews)
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229 West Main Street Ionia, MI 48846
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Consumer Feedback

(4 Reviews)
Service
4.5 star average for Service
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Are you going to visit this provider again?
Sure
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.122.62
March 25, 2012
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Did you experience any unnecessary pain while your teeth were cleaned?
No
Does this provider have helpful information available online?
No, just a basic listings page
Was this provider's staff friendly?
No, they were rude
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by Anonymous
May 25, 2011
They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. Dr Payne was very friendly, they always called me by name, I felt as comfortable as you can in a dentist chair here, wish I still had dental insurance that they would take because I hate not going to them.
by James Lozada
May 21, 2011
Does this provider offer flexible appointment times?
Yes
Was this provider's staff friendly?
Yes
Was this provider late to your appointments?
No, they were on time
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
May 17, 2011
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Map and Directions
229 West Main Street, Ionia, MI 48846