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Dental One Associates

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Dental One Associates
Dental One Associates
(23 Reviews)
> Get Phone Number & Directions
3435 Box Hill Corporate Center Drive Abingdon, MD 21009
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Consumer Feedback

(23 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3.5 star average for Value
On my first visit, I waited over an hour past my appointment time to be seen. The receptionist got up to ask a dental technician why it was taking so long and I overheard the tech say that she didn't have my chart. I then watched the receptionist pick up my chart from a spare desk. The dentist had no idea I was even in the waiting room ! I actually went back to them with my daughter for her recent check up. When I made the appointment I was told it was for 2:30pm. I received an email about a week prior asking me to confirm her 2:40pm appointment; the day of the appointment I received a text confirming for 3:00pm. When I called the office and asked THEM to confirm the time I was given 2:50pm. We walked into the office at 2:45. My daughter went back right away but she sat in the dental chair for over an hour. Within that hour in the waiting room, I watched 5 patients arrive, been seen and check out. After another 20 minutes the dentist stood in the middle of the waiting room discussing her appointment with me and everyone else in the waiting room heard her diagnosis. The dentist main concern was that I made another appointment BEFORE I left. VERY UNPROFESSIONAL! Do not waste your time with this dental office.
by Janet
September 01, 2011
I like to keep records of everything I spend, so I was planning on asking them for an invoice for my procedure, but they gave me one before I even had to ask. I was impressed with their professionalism. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to.
by nicole
July 27, 2011
Was the dental equipment clean?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider give unbiased advice?
Yes
by Anonymous
July 19, 2011
Did this provider have reasonable prices?
They were decent, but not very affordable
Were the waiting room chairs comfortable at this dentist's office?
They were average
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
by Anonymous
July 08, 2011
Do not use this dental provider. They did not follow my instructions on proceedures, so the cost went up because it was not covered by my insurance. All the work they did on my kids and my wife has fallen apart, caps have fell out, my wifes tooth that was capped broke, they will not fix any of this work and want to charge me even more. Not only all of this, but you can't even get in, even in an emergency, for months. They are bad, and we are considering filing a law suit for malpractice.
by Dont use Dental One!!!!
June 12, 2011
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
by Anonymous
May 23, 2011
Did this provider answer all of your questions?
Yes
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did they follow up with you after your appointment?
Yes.
by Anonymous
May 03, 2011
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Do you trust this dentist to only recommend dental procedures you need?
Yes, I trust them
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous
April 18, 2011
They always take the time to listen to me. I know they really care about me and what I have to say. They had a few different appointment times available but none were perfect for my schedule. I know that I can trust their motives, and they're not just looking to make money off me. I never have to worry about them pressuring me to get dental procedures I don't need. I would recommend them to people I know if I couldn't think of anyone better to suggest.
by Jess
April 13, 2011
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Were you able to relax during your appointment?
Not really, I was a little uneasy
Is this provider's business conveniently located?
Sort of, but its pretty far away from everything
Did this provider have reasonable prices?
Yes
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous
March 16, 2011
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Map and Directions
3435 Box Hill Corporate Center Drive, Abingdon, MD 21009