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David Durell, DDS

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David Durell, DDS
Durell & Durell DDS PC
(12 Reviews)
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1301 Agan Drive Plainfield, IN 46168
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Consumer Feedback

(12 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
1 star average for Value
Great Dentist and Staff. Wonderful service and loved the same day crown.
by Ann Roddy xxx.xxx.182.195
May 02, 2017
The regular cleanings are good and we are satisfied with their service; however, problems start with the special appointments. Some of them were not really necessary; we had the work done due to being pressured to have them done (a “cosmetic” redo of an existing dental work that didn’t cause any problems before). No matter of how many of us went there and how many treatments we got, they became always more expensive (with more work) than an estimate was already done for. The excuse was always; 'it is worse than I expected". What are the x-rays made for? Also, if a problem arises after the procedure as a result of the procedure, they will not give you any medication for free (prescription or special paste). You have to pay, even though it is a result of an overdone work to get extra money from you. I personally felt a stone drilling was done in my mouth instead of a gentle dental work. And their fees are already pretty steep. Listening to Mr. David Durell talking to the staff while having the work done reveals his extreme hunger for more money. Better said, he feels that more expensive procedures is the best approach to the teeth problems people have.
Another problem is that they don’t seem to be worried about the cleanness so much. I ended up twice with mouth sores after the regular cleanings. Maybe that is also the problem with the post-procedure pain as well, who knows.
Why do they have so many full star reviews? Because every single time you go there, you get an email to review their service. We wish we would have known about this before we chose them as our family dentists. We hesitated to make more than one review after the regular cleaning visits. It took us couple of years to share our experiences with others. We have to look elsewhere now.
by Anonymous xxx.xxx.191.246
July 22, 2015
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.228.194
February 20, 2012
Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. I loved how gentle and careful they were while they were flossing my teeth. My gums didn't bleed at all. They took the time to explain in detail plenty of techniques I could practice at home to prevent cavities and tooth decay. It was nice of them to offer some sample toothbrushes and toothpaste for me to take home. I was able to figure out which toothpaste I liked without having to buy anything.
by Chris
October 24, 2011
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this dentist answer all of your questions?
Every question I had was answered thoroughly
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Would you recommend this provider to others?
I Already Have
by Anonymous
July 05, 2011
The toothpaste they used during my cleaning tasted fantastic. It was one of the best I've ever tasted. They always make sure to return my phone call as soon as possible. They've never left me waiting. Let me just say that the chairs in their waiting room are extremely comfortable. I almost fell asleep waiting for the dentist- thats how relaxed I was. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They were so nice and gave me a huge selection of toothbrushes and toothpastes to choose from after my appointment. They really make an extra effort to make their patients feel special.
by Jennifer C.
June 30, 2011
Was this dentist friendly?
Extremely Friendly
Was the waiting area spacious?
Yes, extremely spacious
Was the water they used during your teeth cleaning a comfortable temperature?
Absolutely! It was the perfect temperature
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Are you going to visit this provider again?
Without a doubt!
by Anonymous
June 28, 2011
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Anonymous
June 06, 2011
Did this dentist provide helpful oral health techniques you could practice at home?
Definitely. I was given a thorough explanation about many techniques I could practice at home
Did this dentist offer you anesthetic when appropriate?
Definitely! They paused every few minutes to make sure I was comfortable
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
by Anonymous
May 17, 2011
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Did this dentist explain your dental procedure to you?
Yes. They made sure I understood every single detail
by Anonymous
May 09, 2011
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Map and Directions
1301 Agan Drive, Plainfield, IN 46168