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Charlotte Dugan, MD

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Charlotte Dugan, MD
Northeast Otolaryngology Pc
(38 Reviews)
> Get Phone Number & Directions
18000 River Ave Noblesville, IN 46060
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Consumer Feedback

(38 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Dr. Dugan was wonderful with my son. She took the necessary time to treat him. I would highly recommend her to others.
by KB
December 12, 2011
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Was this ENT Otolaryngologist able to diagnose your condition quickly?
Yes, I felt better as soon as I left
Was this provider's staff friendly?
Yes, they went above and beyond
Were the waiting room chairs comfortable at this ENT Otolaryngologist's office?
Yes
by Anonymous
December 06, 2011
Were the waiting room chairs comfortable at this ENT Otolaryngologist's office?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
December 05, 2011
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this ENT Otolaryngologist recommend surgery too quickly?
No
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did you experience unnecessary pain during your visit?
No
by Anonymous
November 22, 2011
Did this provider answer all of your questions?
No, I left confused and frustrated
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was it easy to make an appointment with this provider?
No, it took a while
by Anonymous
November 02, 2011
Would you recommend this ENT otolaryngologist to others?
Yes
Were the waiting room chairs comfortable at this ENT Otolaryngologist's office?
Yes
Were you able to relax during your appointment?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did you experience unnecessary pain during your visit?
A little, but it was bearable
by Anonymous
October 10, 2011
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did you feel safe in this provider's care?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
October 05, 2011
Really like Dr. Dugan, she is professional, caring, seems to really care about patients well being. We left because of the allergy department, they had no patience for my child who was getting allergy shots, I was paying them to berat my child. I asked if they could give him more time and be kinder and the woman berated him more. NICE!
Needless to say, we moved to another Doctor.
by Former Patient
September 09, 2011
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous
September 06, 2011
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider listen to your input and concerns?
Yes
Was this provider's staff friendly?
Friendly Enough
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
by Anonymous
July 27, 2011
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Map and Directions
18000 River Ave, Noblesville, IN 46060