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West Georgia Dental

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West Georgia Dental
West Georgia Dental
(41 Reviews)
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3030 Headland Drive Southwest Suite 300 Atlanta, GA 30311
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Consumer Feedback

(41 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. I was happy that I got in for a follow-up appointment because it helped a lot. However, the customer service is terrible. Every time I come in for an appointment, and throughout the appointment, I'm always having to remind them who I am and what my circumstances are. It's very frustrating. Every time I'd ask a question, it seemed like they were annoyed and didn't want to give me an answer. I understand they're busy, but they should really treat their clients better. They either didn't read my information or didn't pay any attention to it. Even though they had my information right in front of them, I kept having to explain it to them and remind them why I was there. Presently I was trying to get a partial replaced. Though they had taken the impression and called me to say it was back, when I attempted to schedule the appointment for it, no one knew what I was talking about. I was repeatedly told to call back, still with no results. I started calling at 9:00am and at 1:30pm, still no one could tell me whether or not to come in because they had misplaced the partial. I was even told that I needed to call back again because the woman I had been working with was at lunch. I was not given a time to call back. I am very upset with this office and will not return once I have completed this work.
by Shilesta Ryals
June 02, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous
May 27, 2011
Does this provider always put the customer first?
Yes, they always put customers first
Did you receive sample toothbrushes or toothpaste to take home?
A couple, but not very many
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did they follow up with you after your appointment?
I had a follow-up appointment, but I scheduled it.
by Anonymous
May 26, 2011
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Was the water they used during your teeth cleaning a comfortable temperature?
Absolutely! It was the perfect temperature
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
May 25, 2011
Did you feel safe in this provider's care?
Yes
by Anonymous
May 10, 2011
The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. I was confident that they were using the latest treatment methods. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. I'm very confident that my health is their top priority, and I know they would never recommend any sort of dental procedure that I didn't need. I trust them completely.
by jpjpoj
April 13, 2011
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
March 30, 2011
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Are you going to visit this provider again?
Without a doubt!
by Anonymous
March 18, 2011
It's really important to me to have a comfortable chair to sit in during my dental procedure, and their chairs were very comfortable. It was nice to be able to be comfortable during my entire procedure. I was very satisfied with my visit. They were helpful and I left feeling encouraged. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting.
by Tiepha
March 10, 2011
I never had to doubt their qualifications. They made their credentials completely obvious, which made me feel a lot safer. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. Sometimes, I have to persuade them that I have an important concern that needs their attention. There have been times that they've paid attention to my concerns, but not many. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy.
by Lisa
March 09, 2011
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Map and Directions
3030 Headland Drive Southwest Suite 300, Atlanta, GA 30311